For consumers

This page explains more about our role, how we can help and outlines the process of making a complaint, as well as the types of complaints we can help with.

If you’re a financial business responding to a complaint, you’ll find our handling complaints section useful. 

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Can I make a complaint?

Use our complaint checker to find out if the Financial Ombudsman Service can help with your complaint, or you can find out the types of complaint we can help with and our approach to resolving them on our website. 


Check if I can make a complaint  See complaints we can help with

How to complain

Making a complaint is straightforward and wont cost you anything. Find out more about the process involved. 

See our step-by-step guide to making a complaint 

What to expect

Read more about who we can help, what to expect when were looking into your complaint, and how long it would take us to investigate your complaint. 

Find out what to expect  

Financial Ombudsman Service for small businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.