This page outlines the information we provide for consumers about the process of making a complaint and the types of complaints we can help with.

If you’re a financial business responding to a complaint, you’ll find our handling complaints section useful. 

If you’re a small business and have a complaint to make about a financial service provider, please see our Financial Ombudsman Service for Small Businesses website to find out how we can help. 


How to complain

Making a complaint is straightforward and wont cost you anything. Find out more about the process involved. 

See our step-by-step guide to making a complaint 

Complaints we can help with

We receive complaints about a range of financial products and services. Read more about what we cover and our general approach to complaints. 

How to complain about a claims management company

From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, head to the Claims Management Ombudsman website for more information. 


See our step-by-step guide to complaining about a CMC