This page explains more about our role, how we can help and outlines the process of making a complaint, as well as the types of complaints we can help with.
If you’re a financial business responding to a complaint, you’ll find our handling complaints section useful.
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How to complain
Making a complaint is straightforward and won’t cost you anything. Find out more about the process involved.
Complaints we can help with
We receive complaints about a range of financial products and services. Read more about what we cover and our general approach to complaints.
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.