We've been resolving disputes between financial businesses and their customers since 2001.
The information on this page is for consumers.
If you’re a business, you’ll find our handling complaints section useful. We also have separate guidance for small businesses (SMEs) that want to make a complaint.
How to complain
Making a complaint is easy and free.
Complaints we can help with
We receive complaints about a range of financial products and services. Read more about what we cover and our general approach to complaints.
