This page explains more about our role, how we can help and outlines the process of making a complaint, as well as the types of complaints we can help with.

If you’re a financial business responding to a complaint, you’ll find our handling complaints section useful. 

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How to complain

Making a complaint is straightforward and wont cost you anything. Find out more about the process involved. 


See our step-by-step guide to making a complaint 

Complaints we can help with

We receive complaints about a range of financial products and services. Read more about what we cover and our general approach to complaints. 

Financial Ombudsman Service for small businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.