This page explains more about our role, how we can help and outlines the process of making a complaint, as well as the types of complaints we can help with.
If you’re a financial business responding to a complaint, you’ll find our handling complaints section useful.
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Can I make a complaint?
Use our complaint checker to find out if the Financial Ombudsman Service can help with your complaint, or you can find out the types of complaint we can help with and our approach to resolving them on our website.
Check if I can make a complaint See complaints we can help with
How to complain
Making a complaint is straightforward and won’t cost you anything. Find out more about the process involved.
What to expect
Read more about who we can help, what to expect when we’re looking into your complaint, and how long it would take us to investigate your complaint.
Other useful resources
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.