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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer complains about a pricing mistake made on their insurance policy

Hassan contacted us after noticing a price increase on his motor insurance policy.

Insurance Pricing Distress and inconvenience Motor Insurance Up to £300

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Consumer complains about unfair price change in their insurance policy

Ralph contacted us about unfair price changes to his insurance policy after providing incorrect information.

Insurance Pricing Motor Insurance Distress and inconvenience Up to £300

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Consumer wants compensation for inconvenience and delays in claim on car insurance

Farzana contacted us after facing multiple issues with her car insurer, and felt that she should get compensation for the distress caused and ongoing impact it would have.

Motor Insurance Distress and inconvenience Up to £300

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Consumer complains after bank closes her account instead of twin sister's

Geraldine came to us after her bank had mistakenly closed her bank account instead of her twin sister's.

Banking Distress and inconvenience Up to £300

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Consumer complains about insurer after they cause issue with policy renewal

Emma got in touch about the issues she faced with her insurer and renewing her policy, and wanted us to see if their response was fair.

Distress and inconvenience Up to £300 Insurance

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Consumer asks us to investigate difficulties trying to take out pet insurance policy for his cat

Shai asked us to investigate whether an insurer should pay him compensation for difficulties he faced when trying to take out a pet insurance policy for his cat.

Pet Insurance Distress and inconvenience Up to £300

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Consumer brings complaint after a business mistakenly transfers her pension funds

Carol contacted us after a business had mistakenly transferred her pension funds. 

Distress and inconvenience Up to £300 Pensions

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Consumer complains it took too long for her mortgage lender to send her mortgage balance

Natasha brought a complaint to us after she had to make several requests before her mortgage lender sent through her outstanding balance, and she didn't think this was fair.

Mortgages Distress and inconvenience Up to £300

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Consumer complains after payments for her credit card have been missed

Samaira got in touch after she'd noticed on different occasions that payments for her credit card hadn't gone out from her bank account and she'd had to get in touch herself to make sure the payments were made.

Banking Credit Cards Distress and inconvenience Up to £300

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