Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreThe Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
From 1 April 2019, if you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.
Clarence got in touch with us after he’d been trying to resolve a payment issue he’d been having for a service he’d bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.
Read Clarence’s complaint about payments for a service he didn't receive case study
Carolyn contacted us after making a complaint about PPI. She wasn’t sure that the business had made the right decision, so decided to get in touch with us.
Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.
Read Shazir’s complaint about an extension to a finance agreement case study
We regularly publish information and data about our work and the cases we see.
19 April 2021
The Financial Ombudsman Service has today announced Nausicaa Delfas as its interim chief executive & chief ombudsman. Nausicaa succeeds Caroline Wayman, who has stepped down after seven years as chief executive & chief ombudsman.
31 March 2021
Today we’ve published our plans and budget for the financial year 2021/22.
15 March 2021
We are aware that Provident Personal Credit Limited (“Provident”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.
