The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

If you have a complaint

How the process works

What to expect 

PPI: after you complain

Read more about PPI 


Read more about how to complain 

If you are a business dealing with complaints:

I want to know how you handle cases

Handling complaints 

I need support with a consumer’s enquiry

Technical desk 


More for businesses 

Financial Ombudsman Service for small businesses

Are you a small business?

From 1 April 2019, if you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information. 

Mid-sized group of people listening to a speaker in an office setting

Research

We regularly publish information and data about our work and the cases we see. 

See all publications
See all data and insight

Latest news