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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

Baroness Zahida Manzoor CBE

Our new chair of the board

5 June 2019

Today the FCA announced the appointment of our new chair of the board, Baroness Zahida Manzoor CBE. Baroness Manzoor will take up the role on 2 August 2019, succeeding Sir Nicholas Montagu who is stepping down after more than seven years in post.

our annual review 2019

Our annual review 2018/2019

15 May 2019

We’ve published our annual review today. This covers the main stories we’ve seen in banking & borrowing, insurance, investments & pensions, and PPI over the financial year 2018/2019.

front cover of the latest Ombudsman news

ombudsman news 147 - dealing with debt

5 February 2019

Today we’ve published our latest edition of ombudsman news, focusing on the complaints we see about debt collection companies - and how we help put things right.

Financial Ombudsman Service for small businesses logo

Are you a small business?

From 1 April 2019, if you're a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman logo

Need help with a claims management dispute?

From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.

Call us

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0800 023 4567

Give us a call for free and impartial advice.

  • Monday to Friday - 8am to 8pm
  • Saturday - 9am to 1pm
  • Sunday & Bank Holidays - Closed