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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

front cover of our plans and budget 2019/20

consultation opens on draft strategic plans and budget for 2019/20

17 December 2018

The Financial Ombudsman Service has today published a public consultation about its proposed strategic plans and budget for the financial year 2019/20, together with an update on numbers for the current financial year (2018/19). The consultation closes on 31 January 2019.

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Wonga

26 October 2018

In September we said that we were aware that Wonga had gone into administration, to read more about this take a look at our news headline.