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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

frequently asked questions

see more FAQs

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

if you handle complaints

Helpful information if you are involved in responding to and resolving complaints.

front cover of our plans and budget 2019/20

consultation opens on draft strategic plans and budget for 2019/20

17 December 2018

The Financial Ombudsman Service has today published a public consultation about its proposed strategic plans and budget for the financial year 2019/20, together with an update on numbers for the current financial year (2018/19). The consultation closes on 31 January 2019.

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Wonga

26 October 2018

In September we said that we were aware that Wonga had gone into administration, to read more about this take a look at our news headline.

wondering about mis-sold PPI – or think you have a complaint?

we can give a free and unbiased answer.

Find out more about PPI and how we resolve complaints about it.