We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.
On February 25 2019, Curo Transatlantic Limited and its parent, SRC Transatlantic Limited, went into administration. We’ve been working to clarify the impact on the cases already with us and whether we’d be able to take on any new cases.
Today we’ve published our latest edition of ombudsman news, focusing on the complaints we see about debt collection companies - and how we help put things right.
From 1 April 2019, we'll be able to look at complaints from a wider range of small businesses. Take a look at our FAQs for more information about the changes.
From 1 April 2019, we take on responsibility for complaints about claims management companies (CMCs). Take a look at our FAQs for more information about the changes.
