Financial Ombudsman Service: our homepage

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

Make a complaint
Find out more about us

Find out how our service is being impacted by the Covid-19 (coronavirus) outbreak, and what this means for your complaint:

Find out how to contact us to register a complaint, or ask a question about your case.
For consumers: find out more about making a complaint if your finances have been affected by Covid-19.
For financial businesses: find out about our approach to complaints caused or affected by Covid-19.

If you have a complaint

How the process works

What to expect

PPI: after you complain

If you are a business dealing with complaints:

I want to know how you handle cases

Handling complaints

I need support with a consumer’s enquiry

Technical desk

More for businesses

Are you a small business?

From 1 April 2019, if you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Visit our SME website

Need help with a claims management dispute?

From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.

Visit our CMC website

Who we’ve helped

Clarence’s complaint about payments for a service he didn't receive Consumer Credit

Clarence got in touch with us after he’d been trying to resolve a payment issue he’d been having for a service he’d bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.

Read Clarence’s complaint about payments for a service he didn't receive case study

Who we’ve helped

Carolyn’s PPI complaint PPI

Carolyn contacted us after making a complaint about PPI. She wasn’t sure that the business had made the right decision, so decided to get in touch with us.

Read Carolyn’s PPI complaint case study