We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.
On February 25 2019, Curo Transatlantic Limited and its parent, SRC Transatlantic Limited, went into administration. We’ve been working to clarify the impact on the cases already with us and whether we’d be able to take on any new cases.
Today we’ve published our latest edition of ombudsman news, focusing on the complaints we see about debt collection companies - and how we help put things right.
From 1 April 2019, if you're a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.
