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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

frequently asked questions

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

if you handle complaints

Helpful information if you are involved in responding to and resolving complaints.

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have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB?

26 September 2018

We’ve been getting some questions about the recent computer troubles at several banks.

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complaints about Wonga

13 September 2018

We are aware of the recently announced news that Wonga has gone into administration, to read more about this take a look at our news headline.

wondering about mis-sold PPI – or think you have a complaint?

we can give a free and unbiased answer.

Find out more about PPI and how we resolve complaints about it.