The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

If you have a complaint

I want to know if you can look at my complaint

Check if I can make a complaint 

I want to find out more about your process

Find out what to expect 


More for consumers 

If you are a business dealing with complaints

I want to know how you handle cases

How we handle complaints 

I need support with a consumer’s enquiry

Contact our technical desk 


More for businesses 

Financial Ombudsman Service for small businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information. 

Decisions and case studies

We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved. 

 

See our Ombudsman decisions  See our case studies

Helping prevent complaints

Our data and insight are published regularly about the cases we see to raise awareness, prevent complaints and unfairness arising. From our complaints data to our blogs and insight summaries, and our publications. 


See all publications  See all data and insight 

Latest news

Financial Ombudsman: Insurance checks needed for e-scooters

13 January 2022

The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.

Press release

Read more 

Update: Information for Amigo customers

21 December 2021

Information for Amigo customers on complaints made to the Financial Ombudsman.

Read more 

Consultation opens on our strategic plans and budget for 2022/23

15 December 2021

Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.

Read more