Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreThe Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
From 1 April 2019, if you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.
Clarence got in touch with us after he’d been trying to resolve a payment issue he’d been having for a service he’d bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.
Read Clarence’s complaint about payments for a service he didn't receive case study
Carolyn contacted us after making a complaint about PPI. She wasn’t sure that the business had made the right decision, so decided to get in touch with us.
Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.
Read Shazir’s complaint about an extension to a finance agreement case study
We regularly publish information and data about our work and the cases we see.
2 March 2021
We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.
24 February 2021
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.
27 January 2021
Information for Amigo customers on complaints made to the ombudsman service.
