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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

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Curo Transatlantic Limited and SRC Transatlantic Limited

28 February 2019

On February 25 2019, Curo Transatlantic Limited and its parent, SRC Transatlantic Limited, went into administration. We’ve been working to clarify the impact on the cases already with us and whether we’d be able to take on any new cases.

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ombudsman news 147 - dealing with debt

5 February 2019

Today we’ve published our latest edition of ombudsman news, focusing on the complaints we see about debt collection companies - and how we help put things right.

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Are you a small business?

From 1 April 2019, we'll be able to look at complaints from a wider range of small businesses. Take a look at our FAQs for more information about the changes.

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Need help with a claims management dispute?

From 1 April 2019, we take on responsibility for complaints about claims management companies (CMCs). Take a look at our FAQs for more information about the changes.

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