Financial dispute resolution that’s fair and impartial

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

Storm damage

Several parts of the UK have been affected recently by storms. If you have experienced loss or damage caused by the storms and need to make a claim on your insurance policy, you should contact your insurer in the first instance.

Read more information about our approach to resolving the complaints we see about storm or flood damage.


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If you have a complaint

I want to know if you can look at my complaint

Check if I can make a complaint 

I want to find out more about your process

Find out what to expect 


More for consumers 

If you are a business dealing with complaints

I want to know how you handle cases

How we handle complaints 

I need support with a consumer’s enquiry

Contact our technical desk 


More for businesses 

Financial Ombudsman Service for small businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information. 

Decisions and case studies

We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved. 

 

See our Ombudsman decisions  See our case studies

Helping prevent complaints

Our data and insight are published regularly about the cases we see to raise awareness, prevent complaints and unfairness arising. From our complaints data to our blogs and insight summaries, and our publications. 


See all publications  See all data and insight 

Latest news

We’ve published our complaints data from the second half of 2021

13 April 2022

Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.

H2 data Data and Insight

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Making a complaint about the British Steel Pension Scheme

31 March 2022

The FCA has today launched a consultation about redress and the British Steel Pension Scheme (BSPS). BSPS members do not need to wait for the outcome of the FCA consultation to complain, they can continue to get in touch with the Financial Ombudsman directly.

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Financial Ombudsman Service publishes its plans and budget for 2022/23

30 March 2022

The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.

Press release Strategic plans and budget

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