Elevate Credit International Limited (trading as Sunny)
29 June 2020
On 29 June 2020, Elevate Credit International Limited (trading as Sunny) went into administration.
The Financial Ombudsman Service is a free and easy to use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
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Who we've helped
Clarence's complaint about payments for a service he didn't receive Consumer Credit
Clarence got in touch with us after he'd been trying to resolve a payment issue he'd been having for a service he'd bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.
Read Clarence's complaint about payments for a service he didn't receive case study
Who we've helped
Carolyn's PPI complaint PPI
Carolyn contacted us after making a complaint about PPI. She wasn't sure that the business had made the right decision, so decided to get in touch with us.
Who we've helped
Shazir’s complaint about an extension to a finance agreement Consumer Credit
Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.
Read Shazir’s complaint about an extension to a finance agreement case study
Research
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Latest news
Financial Ombudsman Service publishes 2019/20 figures alongside future strategy
3 June 2020
The Financial Ombudsman Service received over 270,000 new complaints about financial businesses in the 2019/20 financial year, new figures published today show.
Avoiding scams and fraud: help from the ombudsman
15 April 2020
The Financial Ombudsman Service has published details about protecting your personal information and what to do if you have a complaint about a fraud or scam.
