The Financial Ombudsman Service settles individual disputes between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

If you have a complaint:

I want to make a complaint

How to complain 

I want to understand how the process works

What to expect 

If you are a business dealing with complaints:

I want to know how you handle cases

Handling complaints 

I need support with a consumer's enquiry

Technical desk 


More for businesses 

Financial Ombudsman Service for small businesses

Are you a small business?

From 1 April 2019, if you're a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information. 

Latest news

Instant Cash Loans Limited

17 July 2019

We are aware that Instant Cash Loans (“ICL”) is proposing a scheme of arrangement with its creditors (which includes customers and former customers of The Money Shop, Payday Express, Payday UK and Ladder Loans) before it looks to close down the company.

Read more