The Financial Ombudsman Service settles individual disputes between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
If you have a complaint:
I want to make a complaint
I want to understand how the process works
If you are a business dealing with complaints:
I want to know how you handle cases
I need support with a consumer's enquiry
Are you a small business?
From 1 April 2019, if you're a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.
Who we've helped
Pipe wasn’t ‘damaged’ according to insurer – but we decided otherwise Insurance
When Linda was having trouble with her washing machine, she found that the cause was a blockage in an underground pipe. But her insurers turned down her claim, so she asked us to investigate if their decision was fair. .
Who we've helped
Accidental paint damage claim deemed ‘foreseeable’ by insurer Insurance
Hazel was doing some decorating when she managed to spill paint on her carpet. When she tried to claim for accidental damage, her insurer said that the damage was foreseeable so turned down her claim. .
Who we've helped
Flat packed conservatory damaged in storm Insurance Buildings Insurance
When a storm damaged David and Sue's garage, this also damaged an unassembled conservatory. But their insurer said that this was a building and wasn't covered in their policy.
Research
We regularly publish information and data about our work and the cases we see.
Data and insight
See all data and insight
