Financial Ombudsman Service sets out its plans for service delivery and reforms for the year ahead
31 March 2026
Today we have published our Plans and Budget for the 2026/27 financial year where we have set out our priorities for the next 12 months.
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
If you have a complaint
I want to know if you can look at my complaint
I want to find out more about your process
Cost of living complaints
We can investigate complaints related to the financial impact of the rising cost of living. If a lender or financial business hasn’t treated you fairly, find out how we can help.
If you are looking for debt advice or guidance, or if you’re worried about money and finding it difficult to know where to start, the government-backed MoneyHelper service can help you find a way forward.
If you are a business dealing with complaints
I want to know how you handle cases
I need support with a consumer’s enquiry
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.
Decisions and case studies
We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved.
Helping prevent complaints
Our data and insight take a closer look into the cases we handle. They highlight complaint themes and trends and the impact we’ve had.
We also share some key points for consumers and businesses on what to look out for and how we can help.
Latest news
New measures to modernise and transform the UK redress system
16 March 2026
The Financial Ombudsman Service and the Financial Conduct Authority (FCA) are strengthening the redress system so consumers get fair and quick compensation when things go wrong, and businesses have more certainty to invest, grow and compete.
Financial Ombudsman Service sees lowest complaint levels in two years
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
