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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

front cover on latest Ombudsman news

thinking ahead

7 November 2018

Today we’ve published our latest edition of ombudsman news, focusing on the complaints we see about pension transfers, and how we put things right.

We also share our complaint statistics for the second quarter of 2018/2019 and answer some of the most commonly-asked questions that we receive from businesses.

Read the latest edition of ombudsman news and subscribe to ombudsman news.

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26 October 2018

In September we said that we were aware that Wonga had gone into administration, to read more about this take a look at our news headline.

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