The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

If you have a complaint

What can you look at?

Complaints we can help with 

How does the process work?

What to expect 


Read more about how to complain 

If you are a business dealing with complaints:

I want to know how you handle cases

Handling complaints 

I need support with a consumer’s enquiry

Technical desk 


More for businesses 

Financial Ombudsman Service for small businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information. 

Research

We regularly publish information and data about our work and the cases we see. 

See all publications
See all data and insight

Latest news

The Financial Ombudsman Service launches action plan to change and improve

2 December 2021

Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.

Press release

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Financial Ombudsman Service 20-year anniversary

1 December 2021

Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.

Read more 

Financial Ombudsman sees 30% increase in “authorised” scam complaints

24 November 2021

Data shows too many scam victims are not being treated fairly by banks.

Press release

Read more