Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
We’re aware of news reports that the airline Flybe has entered administration.
Customers could be affected either through having booked flights through Flybe, or customers might be currently on a trip and have a flight home booked with Flybe.
We would advise customers to check their terms and conditions, the Flybe website and news reports for general advice on what you should do in these circumstances.
Customers may also find these pages helpful:
We would also advise customers to be wary of scams. If you are contacted by someone claiming that they are able to act to help you recover your money, it may be a scam.
We will update this advice as and when further information becomes available.
Note: This article relates to FlyBe entering administration in March 2020. We’ve published an updated article regarding the announcement of Flybe entering administration in February 2023.
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
4 June 2025
Today we opened a consultation on the interest rate applied to the compensation awarded to consumers.
22 May 2025
We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.