Businesses must step up support for people in debt
19 September 2024
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
We’re aware of news reports that the airline Flybe has entered administration.
Customers could be affected either through having booked flights through Flybe, or customers might be currently on a trip and have a flight home booked with Flybe.
We would advise customers to check their terms and conditions, the Flybe website and news reports for general advice on what you should do in these circumstances.
Customers may also find these pages helpful:
We would also advise customers to be wary of scams. If you are contacted by someone claiming that they are able to act to help you recover your money, it may be a scam.
We will update this advice as and when further information becomes available.
Note: This article relates to FlyBe entering administration in March 2020. We’ve published an updated article regarding the announcement of Flybe entering administration in February 2023.
19 September 2024
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
11 September 2024
The common pension pitfalls are being highlighted today to mark pensions awareness week and help consumers understand the help that’s available.
5 September 2024
Welcome to the latest edition of Ombudsman News. In this edition, we look at our latest data, which covers the complaints we received about financial products and services between April and June 2024.