Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.
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Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Misunderstanding of Debt Arrangement Scheme could be causing stress for consumers in Scotland
24 March 2025
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.
Financial Ombudsman Service receives 40% more cases when compared to the same time last year
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
Baroness Manzoor announces she is stepping down after completing two terms
10 February 2025
Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, is stepping down after successfully serving two terms of office when her current term expires on 1 August 2025.
Financial Ombudsman Service to start charging professional representatives to refer cases
7 February 2025
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
Abby Thomas to step down as Chief Executive Officer and Chief Ombudsman of the Financial Ombudsman Service
6 February 2025
The Financial Ombudsman Service announces that Abby Thomas, who joined in October 2022 as Chief Executive and Chief Ombudsman, is stepping down.
Consumers in Scotland lodge over 1,300 fraud and scam complaints
31 January 2025
Fraud and scam complaints from people living in Scotland have increased by almost 40% year-on-year.
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