annual reviews

our latest annual review

• Our latest annual review gives an overview of consumer complaints handled by the ombudsman service about insurance, credit, banking, savings and investments – for the financial year from April 2011 to March 2012.
• Our directors' report and financial statements for the financial year 2011/2012 includes financial, management and corporate-governance information on how we run our service.
• Our annual review for 2012/2013 will be available from the end of May 2013.

previous annual reviews

• 2010/2011 annual review
  and directors' report and financial statements
• 2009/2010 annual review (and chief ombudsman's video)
  and directors' report and financial statements
• 2008/2009 annual review
  and directors' report and financial statements
• 2007/2008 annual review
  and directors' report and financial statements
• 2006/2007 annual review
  and directors' report and financial statements
• 2005/2006 annual review
  and directors' report and financial statements
  
• 2004/2005 annual review
  and directors' report and financial statements
• 2003/2004 annual review
  and directors' report and financial statements
• 2002/2003 annual review
  and directors' report and financial statements
• 2001/2002 annual review
  and directors' report and financial statements
• 2000/2001 annual review
  
• 1999/2000 annual review

printed copies

For printed copies of our publications please email our publications team or phone 020 7964 0092.