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complaints data

statistics about the complaints referred to the ombudsman service – showing the number we receive and the proportion we uphold

complaints data naming individual businesses

  • We publish complaints data every six months – showing the number and outcome of the cases we handle relating to the 200 or so named financial businesses that together account for around 95% of the ombudsman service's workload.
  • You can also look at complaints data about named businesses relating to previous six-monthly periods.
  • We can also look into problems before the financial business gives the consumer it’s final response, as long as both the business and the consumer agree to our getting involved. We publish this data separately, because we’re helping to sort something out early on before the business has given its final view of the problem.

FCA complaints data

The regulator, the Financial Conduct Authority (FCA), also publishes information on financial complaints and individual firms' complaints handling – to help people see how firms are performing, and to improve complaints-handling standards across the financial services industry.

the financial products most complained about to the ombudsman

  • Each year in our annual review we list the financial products which give rise to most complaints to the ombudsman - we also publish the number of complaints we receive each year about all the different financial products we cover – right across the banking, insurance and investment sectors.
  • And we publish quarterly updates in our regular publication, ombudsman news, which you can view online , or sign up to receive it by email.

outcome of complaints to the ombudsman – showing financial products and sectors

  • Each year in our annual review we publish statistics showing the proportion of complaints we uphold – in relation to the financial products and sectors involved.
  • And we publish quarterly updates in our regular publication, ombudsman news which you can view online , or sign up to receive it by email

ombudsman decisions

Search the database of decisions made by our ombudsmen on individual cases.