We use necessary cookies to make our site work.
We'd also like to set analytics cookies to help us improve our website. Using this tool will set a cookie on your device to remember your preferences.
cookies policy page
Use Ctrl + / (or ⌘ + / on OSX) to open the search dialog from any page.
We regularly publish data and insight on the complaints we handle, as well as our final decision letters – you can find it all here.
Data is also published in our annual review.
Data on the financial products and services people have contacted us about, published quarterly.
Quarterly complaints data
This data is published every six months and shows the number of cases we handle, plus the outcomes, by financial business.
Half-yearly complaints data
Search our database of final decisions.
Annual complaints data
We regularly share insight from the hundreds of thousands of cases we handle each year to help make money matters fairer.
Explore previous editions of Ombudsman News.
Browse our case studies to find out more about who we've helped, and what we've done.