This section answers a number of frequently-asked questions (FAQs) about:
where does the ombudsman service get its powers from?
where are the ombudsman rules published?
where can I find information about the official documents underpinning the statutory functions and powers of the ombudsman?
where can I find out about your senior staff and their roles?
is the ombudsman service a government department?
what information does the ombudsman give to the Financial Conduct Authority (FCA)
who does the ombudsman service answer to?
why should a sole trader or partner still be covered by the ombudsman after they have ceased trading?
why does a business have to comply with an ombudsman's decision?
can I appeal against an ombudsman's decision?
why does the 15-year "long-stop" rule not apply, to time-bar complaints to the ombudsman service?