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complaints data - showing individual financial businesses

for the period: 1 July to 31 December 2011

The tables of data you can download from this page cover the second half of 2011 (1 July to 31 December 2011).

You can also download from our website:

new cases

These tables show the number of new cases received by the ombudsman service in the second half of 2011 - from consumers dissatisfied with the financial business's response to their complaint. Data about these new cases can be downloaded, sorted by:

  • business name (the official name by which businesses are regulated) - listed from A to Z [PDF format]
  • business group - listed from A to Z [PDF format]
  • number of new cases received - in relation to each business [PDF format]

resolved cases

These tables show the percentage of resolved cases where the ombudsman service made a change in favour of the consumer in the second half of 2011. Data about the complaints we upheld can be downloaded, sorted by:

  • business name (the official name by which businesses are regulated) - listed from A to Z [PDF format]
  • business group - listed from A to Z [PDF format]
  • the percentage of cases resolved in favour of the consumer - in relation to each business [PDF format]

The data in these tables cover businesses only where we received at least 30 new cases and resolved at least 30 cases in the relevant six-monthly period.