Packaged bank accounts are current accounts that come with a “package” of extra features – from mobile phone and travel insurance, to better rates on overdrafts and loans. They might be called things like “reward”, “premium” or “gold” accounts – and there’s usually a monthly fee.
If you have a packaged bank account, you might be wondering if your bank mis-sold it to you and if you should complain. Everyone’s situation is different – but here are some questions to help you think it through.
First, think back to how you took out the account – and why you’re wondering whether it could be unfair. Did your bank give you a choice to have the packaged account or a free one? What features did the account offer, and could these have been useful for you at the time? Did the bank explain what you would get and how much it would cost?
Have a look at the common complaints we see – they might be similar to your own situation. If you think your bank treated you unfairly, let them know why. If you’re not sure where to start, phone us. We’ll talk everything through – and there’s no need to use a claims manager.
If you can’t find what you’re looking for here – or you’d like to talk to someone – give us a call ...
consumer helpline - 0800 023 4567
our technical advice desk (for businesses and consumer advisers) – 020 7964 1400
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