We’ve been handling complaints and providing support to businesses since 2001. We resolve individual disputes between financial businesses and their customers as an alternative to the courts.
The information on this page is for businesses covered by our compulsory or voluntary jurisdictions.
If you’re a consumer who wants to make a complaint, you’ll find our how to make a complaint section useful. We also have separate guidance for small businesses (SMEs) that want to make a complaint.
Resolving a complaint
You’ll always have the chance to resolve any complaint with your customer before it comes to us.
Complaints we deal with
We receive complaints about a range of financial products and services. Read more about what we cover and our general approach to complaints.
Business support
We share our knowledge and experience with the businesses we work with in a number of different ways.
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.