Business Insight Hub

Our approach to resolving complaints

Find information about the approach we take to resolving complaints, by product and service type.
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Data and insight

See the type of complaint and current trends in the complaints we see from across the financial sector.
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Decisions database

Read final decisions from our ombudsmen in our decisions database. You can search by product or business name.
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We're here to help you reach fair outcomes for your customers

If you can't find what you're looking for, you can speak to a member of our Business Support Hub.

They're here to offer you informal advice about how we might look at a complaint and explain our rules and how we work.

Opening hours

Monday to Friday
10.00am to 4.00pm

Call us

020 7964 1400

Latest news

Festival refunds are not guaranteed so know your rights, warns the Financial Ombudsman Service

4 June 2026

As festival season gets going, many consumers may not understand their rights to getting their money back if things go wrong.

Press release Section 75

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Financial Ombudsman resolved more than 220,000 cases in the last year

21 May 2026

New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.

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Financial Ombudsman Service urges holidaymakers to check their travel insurance cover

19 May 2026

We are reminding holidaymakers to double-check their travel insurance ahead of the spring bank holiday getaway.

Travel Insurance

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