Financial Ombudsman received 53,600 cases in the first quarter of 2026/27
22 July 2026
Case levels at the Financial Ombudsman Service remained stable in the first quarter of 2026/27, newly published data showed today.
Business Insight Hub
Our approach to resolving complaints
Find information about the approach we take to resolving complaints, by product and service type.
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Data and insight
See the type of complaint and current trends in the complaints we see from across the financial sector.
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Decisions database
Read final decisions from our ombudsmen in our decisions database. You can search by product or business name.
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We're here to help you reach fair outcomes for your customers
If you want to talk informally about a complaint you’ve received, our Business Support Hub will guide you on our approach.
Our Business Support Hub is a free resource, which you can use if you’re a:
- financial business
- consumer advice organisation, like National Debtline or Citizens Advice, or
- professional representative of consumers, such as a complaint management company (CMC)
If you’re a consumer or a small business with a complaint, learn how we can help you in our consumer section or find out how to contact us.
Find out more about the different ways we can help and how to contact our Business Support Hub.
Latest news
Financial Ombudsman Service appoints permanent Chief Executive Officer and Chief Ombudsman
20 July 2026
The Financial Ombudsman Service Board has appointed Jenny Simmonds as permanent Chief Executive Officer and James Dipple-Johnstone as permanent Chief Ombudsman.
‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.