We deal with complaints about a wide range of financial products and services.

On this page you’ll find a list of products and services, with information about our usual approach to resolving complaints about them. We encourage businesses to consider our approach when handling complaints from customers.

It’s important for us to be consistent in the way we approach similar types of complaints, but we treat each complaint individually. Everyone's personal and financial circumstances are different, so the outcome in one case won't always be the same outcome as for a similar-looking case.

For general information on our complaints approach, read how we handle complaints and how we make decisions.