For businesses

Complaints we deal with

We deal with complaints about a wide range of financial products and services. On this page you’ll find a list of products and services, with links to information about our usual approach to resolving complaints about them. 

We encourage businesses to consider our approach when handling complaints from customers.

It’s important for us to be consistent in the way we approach similar types of complaint, but we treat each complaint individually. Everyone’s personal and financial circumstances are different, so the outcome in one case won’t always be the same as in a similar-looking case. 

For information on our process and decision-making, read how we handle complaints and how we make decisions.

Information for consumers

If you're looking for information about how we can help you, please look at the consumer section of our site. It contains information about how to complain, the complaints we see and can help with, and how we resolve them. 

For consumers 

Financial Ombudsman Service for small businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.