We deal with complaints about a wide range of financial products and services. On this page you’ll find a list of products and services, with links to information about our usual approach to resolving complaints about them.
We encourage businesses to consider our approach when handling complaints from customers.
As well as information by product, we publish information about our approach to complaints we’ve shown in our regular newsletter, Ombudsman news, and in a selection of case studies. We publish the individual decisions we issue in our database of decisions and we highlight some of our key decisions (on various topics from payday loans to PPI).
It’s important for us to be consistent in the way we approach similar types of complaint, but we treat each complaint individually. Everyone’s personal and financial circumstances are different, so the outcome in one case won’t always be the same as in a similar-looking case.