Ombudsman News 190
8 April 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest data, covering complaints about financial products and services between April and June 2023. We also share the progress of our extended trial to proactively settle complaints and tell you about the roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
Sign up to our email newsletter to receive our latest news and insights directly to your inbox.
Our latest quarterly complaints data on financial products and services is now available. It shows that between April and June this financial year, complaints about motor and buildings insurance have reached their highest level in five years.
You can find the full data, including the number of enquiries and new complaints we’ve received, and the proportion of complaints we resolved in favour of consumers, on our website.
Ready to take a new step in your career?
We’re recruiting for Senior Investigators and Ombudsman Managers to join us and play a key role at the Financial Ombudsman Service.
These are remote roles, but you'll need to travel to a regional hub in Edinburgh or Manchester once every eight weeks.
Since we announced we’re extending the trial of our ‘proactively settled’ complaints category, we’ve helped resolve over 900 complaints. This helped consumers get fair and quicker resolutions.
We’ve worked closely with stakeholders and businesses to gather feedback and identify complaints that have the potential to be resolved early.
You can find information about how to proactively settle complaints and examples of case studies on our website.
Find out more8 April 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
24 October 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.
14 September 2023
Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.