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contact us ...

talk to us

enquiries and consumer helpline

Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm

  • 0800 023 4 567
    calls to this number are now free on mobile phones and landlines
  • 0300 123 9 123
    calls to this number cost no more than calls to 01 and 02 numbers

These numbers may not be available from outside the UK – so please call us from abroad on +44 20 7964 0500.

We'll be happy to phone you back, if you're worried about the cost of calling us.

You can also text us on 07860 027 586 and we’ll call you back. But please don’t send any account numbers or bank details – we’ll sort that out later. And if you feel you need to speak to us more urgently, it's probably best to call us so we can help there and then.

switchboard and fax

open 9am to 5pm, Monday to Friday

  • 020 7964 1000 (switchboard)
  • +44 20 7964 1000 (for calls from outside the UK)
  • 020 7964 1001 (main fax)

write to us

email address

Phoning will be quicker than emailing us, as we can answer phone enquiries straightaway.

postal address

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

let us help

meeting your needs

We can provide information about our service in different formats and languages.

And we can adapt the way we communicate with you - depending on your needs. For example, we can use Braille, large print or audiotape and we can make and receive calls using Text Relay (formerly known as TypeTalk).

Please let us know what your particular needs are, and we will do our best to help.

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img: can we help?
British Sign Language video-clip


got a complaint? here's what to do ... [British Sign Language video-clip]

video: knowing your credit rights if things go wrong


image: naidex

we record and monitor phone calls to help improve our service
Financial Ombudsman Service Ltd. Exchange Tower
London E14 9GE, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above.

video: ... making the most of interest-free offers