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contact us ...

talk to us

consumer helpline

Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm

  • 0800 023 4 567
    calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone
  • 0300 123 9 123
    calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs

These numbers may not be available from outside the UK – so please call us from abroad on +44 20 7964 0500.

We'll be happy to phone you back, if you're worried about the cost of calling us.

switchboard and fax

open 9am to 5pm, Monday to Friday

  • 020 7964 1000 (switchboard)
  • +44 20 7964 1000 (for calls from outside the UK)
  • 020 7964 1001 (main fax)

write to us

email address

Phoning might be quicker than emailing us, as we can usually answer phone enquiries straightaway.

postal address

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

let us help

meeting your needs

We can provide information about our service in different formats and languages.

And we can adapt the way we communicate with you - depending on your needs. For example, we can use Braille, large print or audiotape and we can make and receive calls using Text Relay (formerly known as TypeTalk).

Please let us know what your particular needs are, and we will do our best to help.

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img: can we help?
British Sign Language video-clip

video

got a complaint? here's what to do ... [British Sign Language video-clip]

video: knowing your credit rights if things go wrong

video

image: naidex

calls are recorded for training and monitoring purposes
Financial Ombudsman Service Ltd. Exchange Tower
London E14 9GE, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above.

video: ... making the most of interest-free offers

video