got a complaint? here's what to do ... [British Sign Language video-clip]
Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm
These numbers may not be available from outside the UK – so please call us from abroad on +44 20 7964 0500.
Phoning might be quicker than emailing us, as we can usually deal with phone queries on the spot.
open 9am to 5pm, Monday to Friday
We can provide information about our service in different formats and languages.
And we can adapt the way we communicate with you – depending on your needs. For example, we can use Braille, large print or audiotape and we can make and receive calls using Text Relay (formerly known as TypeTalk).
Please let us know what your particular needs are, and we will do our best to help.