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Contact our Media Team

Media enquiries

The Media Team is available between 8.30am and 5.00pm, Monday to Friday. 

Journalists can sign up to be added to our press release distribution list.

If youre a consumer or a business, find out how to contact us.

Latest press releases

We’ve published our complaints data from the first half of 2023

11 October 2023

Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.

Complaints data Data and Insight H1 data Press release

Read more 

Motor and building insurance complaints hit five-year high

14 September 2023

Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.

Data and Insight Q1 data Press release

Read more 

Financial Ombudsman Service warns of credit hire risks

5 July 2023

Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.

Press release

Read more 

Media library

The photos on this page are available to download exclusively for media usePlease don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.

The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date. 

You can find biographies of our Board and Executive Team and our senior ombudsmen in the  ‘Who we are section’ of our website.

Board and Executive Team

Baroness Zahida Manzoor CBE, Chair of the Board

Abby Thomas, Chief Executive and Chief Ombudsman

James Dipple-Johnstone, Deputy Chief Ombudsman

Karl Khan, Chief Operating Officer

Jane Cosgrove, Chief People Officer

Jenny Simmonds, Chief Finance and Risk Officer

Senior Ombudsmen

Richard West, Director of Casework Policy

Rachel Lam, Ombudsman Director, specialist in insurance

Pat Hurley, Ombudsman Director, specialist in banking, fraud and scams

Vivienne Kelly, Ombudsman Director, specialist in consumer credit

Tim Archer, Ombudsman Director, specialist in pensions, investments and mortgages

Lauren Long, Ombudsman Leader, specialist in equality and vulnerability

Andy Wright, Ombudsman Leader, specialist in SMEs

Other images of the Financial Ombudsman Service

Request a speaker

We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight. 

If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information: 

  • date, time and location (please specify if in-person or virtual event)
  • event name and a copy of the agenda
  • the topics you'd like the speaker to cover and the length of our speaking slot
  • format (for example, speech, panel discussion with Q&A)
  • a list of speakers or panel members (both invited and confirmed)
  • a list of attendees including journalists (both invited and confirmed)

Previous events 

We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said: 

Financial Ombudsman Service in the news

The Financial Ombudsman Service has been mentioned in several news articles:

Half-yearly data – 12 October 2023
The Financial Ombudsman Service published its half-yearly data which showed a substantial rise in banking and credit complaints. Read more in This is Money.

Quarterly complaints data – 14 September 2023
Data published by the Financial Ombudsman Service showed motor and buildings insurance complaints have hit a five-year high. Read more in the Independent.

Fraud and scams – 28 June 2023
The Financial Ombudsman Service has seen an increase in ‘hybrid’ scams, particularly in romance scams, purchase scams and ‘safe account’ scams. Read more in Finance Magnates.