Latest news from the Financial Ombudsman Service and contact details for our press office.

Media enquiries

  • Office hours (8.30am-5.30pm, Mon-Fri): 0207 964 1234
  • Urgent out-of-hours service for journalists: 07901 118 018
  • Email: [email protected] 

Consumers and businesses can find additional ways to contact us.

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News from the ombudsman

See our latest news and press releases.


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Financial Ombudsman Service in the news

Solar panel complaints – 9 September 2019
Thousands of people who bought solar panels but did not see the benefits promised have brought their complaints to us for help. Read the full story in the Mail.

PPI deadline - 29 August 2019
Our chief ombudsman, Caroline Wayman, appeared on BBC’s The One Show to chat about the PPI deadline and how we can help customers with complaints. Watch on iPlayer here.

Complaints about guarantor loans – 23 August 2019
Latest complaints data shows that the Financial Ombudsman Service upheld four in every five complaints about guarantor loans in the first quarter of the year. Read the full story in The Times

Press releases

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