Media centre

News and events

Contact our Media Team

Media enquiries

The Media Team is available between 8.30am and 5.00pm, Monday to Friday. 

Journalists can sign up to be added to our press release distribution list.

If youre a consumer or a business, find out how to contact us.

Latest press releases

Financial complaints have risen by 20% according to latest half-yearly data

1 May 2024

Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.

Press release Data and Insight H2 data

Read more 

Financial Ombudsman increases complaint level predictions as performance continues to improve

4 April 2024

Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.  

Press release Strategic plans and budget

Read more 

Credit card complaints hit all time high

1 March 2024

Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.

Q3 data Complaints data Data and Insight Press release Credit Cards

Read more 

Media library

The photos on this page are available to download exclusively for media usePlease don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.

The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date. 

You can find biographies of our Board and Executive Team and our senior ombudsmen in the  ‘Who we are section’ of our website.

Board and Executive Team

Baroness Zahida Manzoor CBE, Chair of the Board

Abby Thomas, Chief Executive and Chief Ombudsman

James Dipple-Johnstone, Deputy Chief Ombudsman

Karl Khan, Chief Operating Officer

Jane Cosgrove, Chief People Officer

Jenny Simmonds, Chief Finance and Risk Officer

Senior Ombudsmen

Richard West, Director of Casework Policy

Rachel Lam, Ombudsman Director, specialist in insurance

Pat Hurley, Ombudsman Director, specialist in banking, fraud and scams

Vivienne Kelly, Ombudsman Director, specialist in consumer credit

Lauren Long, Ombudsman Leader, specialist in equality and vulnerability

Andy Wright, Ombudsman Leader, specialist in SMEs

Other images of the Financial Ombudsman Service

Request a speaker

We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight. 

If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information: 

  • date, time and location (please specify if in-person or virtual event)
  • event name and a copy of the agenda
  • the topics you'd like the speaker to cover and the length of our speaking slot
  • format (for example, speech, panel discussion with Q&A)
  • a list of speakers or panel members (both invited and confirmed)
  • a list of attendees including journalists (both invited and confirmed)

Previous events 

We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said: 

Financial Ombudsman Service in the news

The Financial Ombudsman Service has been mentioned in several news articles:

Half yearly complaints data – 1 May 2024
Our overall volume of complaints for the second half of 2023 rose by a fifth when compared to the same period in 2022. Banking and credit complaints helped to push up the increase. Read more in the Independent.

Our final plans for 2024/25 – 4 April 2024
We have published our final plans and budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year. Read more in The Standard

Quarterly complaints data – 1 March 2024
Credit card complaints hit an all-time high in the third quarter of this financial year, due to perceived irresponsible and unaffordable lending by financial providers. Read more in The Mirror.