‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.
Contact our Media Team
Media enquiries
Please contact our team between 8.30am and 5.00pm, Monday to Friday.
Our Media Team only respond to media enquiries.
If you're a customer, please contact us using our other helplines.
Latest press releases
Festival refunds are not guaranteed so know your rights, warns the Financial Ombudsman Service
4 June 2026
As festival season gets going, many consumers may not understand their rights to getting their money back if things go wrong.
Financial Ombudsman resolved more than 220,000 cases in the last year
21 May 2026
New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.
Media library
The photos on this page are available to download exclusively for media use. Please don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.
The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date.
You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Executive Team
Jenny Simmonds, Interim Chief Executive and Chief Finance and Risk Officer
James Dipple-Johnstone, Interim Chief Ombudsman
Marc Harris, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Sam Russell, Director of Customer Service
Rachel Lam, Interim Managing Ombudsman Director
Chandra Hirani, Interim Director of Finance
Senior Ombudsmen
Richard West, Ombudsman Director, specialist in mass claims (consumer credit)
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
James Mycroft, Ombudsman Director, specialist in banking
Pat Hurley, Ombudsman Director, specialist in fraud and scams
Andy Wright, Ombudsman Director (interim), specialist in pensions, investments and insurance
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Other images of the Financial Ombudsman Service
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We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight.
If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information:
- date, time and location (please specify if in-person or virtual event)
- event name and a copy of the agenda
- the topics you'd like the speaker to cover and the length of our speaking slot
- format (for example, speech, panel discussion with Q&A)
- a list of speakers or panel members (both invited and confirmed)
- a list of attendees including journalists (both invited and confirmed)