Media centre

News and events

Contact our Media Team

Media enquiries

The Media Team is available between 8.30am and 5.00pm, Monday to Friday. 

Journalists can sign up to be added to our press release distribution list.

If youre a consumer or a business, find out how to contact us.

Latest press releases

Everyday financial concerns are expected to drive complaints to the Financial Ombudsman Service in the year ahead

24 January 2024

We set out trends for new complaints we expect to see in 2024/25 in a consultation paper on our plans and budget. The consultation is currently open and closes on 30 January 2024.

Press release

Read more 

Vehicle issues now account for a quarter of all financial complaints

14 December 2023

Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.

Press release Q2 data Complaints data Data and Insight

Read more 

Our performance improvements and consultation on plans to reduce costs to businesses

6 December 2023

Today we have published details on the next phase of our transformation, in a consultation on our plans and budget for the 2024/25 financial year.

Plans and budget Annual report

Read more 

Media library

The photos on this page are available to download exclusively for media usePlease don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.

The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date. 

You can find biographies of our Board and Executive Team and our senior ombudsmen in the  ‘Who we are section’ of our website.

Board and Executive Team

Baroness Zahida Manzoor CBE, Chair of the Board

Abby Thomas, Chief Executive and Chief Ombudsman

James Dipple-Johnstone, Deputy Chief Ombudsman

Karl Khan, Chief Operating Officer

Jane Cosgrove, Chief People Officer

Jenny Simmonds, Chief Finance and Risk Officer

Senior Ombudsmen

Richard West, Director of Casework Policy

Rachel Lam, Ombudsman Director, specialist in insurance

Pat Hurley, Ombudsman Director, specialist in banking, fraud and scams

Vivienne Kelly, Ombudsman Director, specialist in consumer credit

Tim Archer, Ombudsman Director, specialist in pensions, investments and mortgages

Lauren Long, Ombudsman Leader, specialist in equality and vulnerability

Andy Wright, Ombudsman Leader, specialist in SMEs

Other images of the Financial Ombudsman Service

Request a speaker

We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight. 

If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information: 

  • date, time and location (please specify if in-person or virtual event)
  • event name and a copy of the agenda
  • the topics you'd like the speaker to cover and the length of our speaking slot
  • format (for example, speech, panel discussion with Q&A)
  • a list of speakers or panel members (both invited and confirmed)
  • a list of attendees including journalists (both invited and confirmed)

Previous events 

We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said: 

Financial Ombudsman Service in the news

The Financial Ombudsman Service has been mentioned in several news articles:

Motor finance commission – 14 January 2024
We have published more information on complaints we are seeing about motor finance commission. Read more in The Times.

Plans for 2024 – 28 December 2023
Our Chief Executive, Abby Thomas, talks about our service’s plans for the future. Read more in FT Adviser.

Quarterly complaints data – 14 December 2023
Vehicle-related complaints were responsible for a quarter of all the cases received by the Financial Ombudsman Service in the second quarter of this financial year. Read more in The Independent.