Media centre

Contact our Media Team

Media enquiries

The Media Team is available between 8.30am and 5.00pm, Monday to Friday. 

Journalists can sign up to be added to our press release distribution list.

If youre a consumer or a business, find out how to contact us.

Latest press releases

Financial Ombudsman Service consults on changes to its case fees

13 August 2025

We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.

Press release Consultations and responses

Read more 

Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year

7 August 2025

Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.

Press release Q1 data Complaints data Product complaints data Data and Insight

Read more 

Redress system reforms to prevent compensation delays and provide predictability needed for innovation

15 July 2025

The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.

Press release

Read more 

Media library

The photos on this page are available to download exclusively for media usePlease don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.

The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date. 

You can find biographies of our Board and Executive Team and our senior ombudsmen in the  ‘Who we are section’ of our website.

Executive Team

Jenny Simmonds, Interim Chief Executive and Chief Finance and Risk Officer

James Dipple-Johnstone, Interim Chief Ombudsman

Marc Harris, Chief Operating Officer

Jane Cosgrove, Chief People Officer

Sam Russell, Director of Customer Service

Rachel Lam, Interim Managing Ombudsman Director

Chandra Hirani, Interim Director of Finance

Senior Ombudsmen

Richard West, Ombudsman Director, specialist in mass claims (consumer credit)

Vivienne Kelly, Ombudsman Director, specialist in consumer credit

James Mycroft, Ombudsman Director, specialist in banking

Pat Hurley, Ombudsman Director, specialist in fraud and scams

Andy Wright, Ombudsman Director (interim), specialist in pensions, investments and insurance

Lauren Long, Ombudsman Leader, specialist in equality and vulnerability

Other images of the Financial Ombudsman Service

Request a speaker

We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight. 

If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information: 

  • date, time and location (please specify if in-person or virtual event)
  • event name and a copy of the agenda
  • the topics you'd like the speaker to cover and the length of our speaking slot
  • format (for example, speech, panel discussion with Q&A)
  • a list of speakers or panel members (both invited and confirmed)
  • a list of attendees including journalists (both invited and confirmed)