Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
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The Media Team is available between 8.30am and 5.00pm, Monday to Friday.
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If you’re a consumer or a business, find out how to contact us.
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
4 June 2025
Today we opened a consultation on the interest rate applied to the compensation awarded to consumers.
22 May 2025
We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.
The photos on this page are available to download exclusively for media use. Please don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.
The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date.
You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight.
If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information: