Financial Ombudsman Service sees lowest complaint levels in two years
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
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Contact our Media Team
Media enquiries
The Media Team is available between 8.30am and 5.00pm, Monday to Friday.
Journalists can sign up to be added to our press release distribution list.
If you’re a consumer or a business, find out how to contact us.
Latest press releases
Don’t get caught out by financial pitfalls
26 January 2026
As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.
Financial Ombudsman Service sets out ambitious targets for resolving cases in 2026/27
13 January 2026
We have proposed ambitious targets for the next financial year, and would like to remind stakeholders that our consultation closes on 21 January 2026.
Media library
The photos on this page are available to download exclusively for media use. Please don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.
The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date.
You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Executive Team
Jenny Simmonds, Interim Chief Executive and Chief Finance and Risk Officer
James Dipple-Johnstone, Interim Chief Ombudsman
Marc Harris, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Sam Russell, Director of Customer Service
Rachel Lam, Interim Managing Ombudsman Director
Chandra Hirani, Interim Director of Finance
Senior Ombudsmen
Richard West, Ombudsman Director, specialist in mass claims (consumer credit)
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
James Mycroft, Ombudsman Director, specialist in banking
Pat Hurley, Ombudsman Director, specialist in fraud and scams
Andy Wright, Ombudsman Director (interim), specialist in pensions, investments and insurance
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Other images of the Financial Ombudsman Service
Request a speaker
We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight.
If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information:
- date, time and location (please specify if in-person or virtual event)
- event name and a copy of the agenda
- the topics you'd like the speaker to cover and the length of our speaking slot
- format (for example, speech, panel discussion with Q&A)
- a list of speakers or panel members (both invited and confirmed)
- a list of attendees including journalists (both invited and confirmed)
