Latest news from the Financial Ombudsman Service and contact details for our press office.

Media enquiries

  • Office hours (8.30am-5.30pm, Mon-Fri): 0207 964 1234
  • Urgent out-of-hours service for journalists: 07901 118 018
  • Email: [email protected] 

Consumers and businesses can find additional ways to contact us.


News from the ombudsman

See our latest news and press releases.

See all news 


Financial Ombudsman Service in the news

Helping small businesses – 14 November 2019
If a small business has a problem with a financial provider, the Financial Ombudsman Service may be able to help. Read the full story in Coach & Bus Week.

Black box car insurance - 13 November 2019
Car insurance involving ‘black boxes’ can help some drivers access insurance, however the Financial Ombudsman Service has seen several cases where the data collected is incorrect. Read the full story in the Daily Mail.

Chatbots and financial advice – 8 November 2019
Digital chatbots play an increasing role in financial advice, but it is essential that consumers have recourse to the Financial Ombudsman Service. Read the full story in the Financial Times.


Press releases

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