We’ve published our complaints data from the first half of 2023
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
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Latest press releases
Motor and building insurance complaints hit five-year high
14 September 2023
Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.
Financial Ombudsman Service warns of credit hire risks
5 July 2023
Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.
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You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Board and Executive Team
Baroness Zahida Manzoor CBE, Chair of the Board
Abby Thomas, Chief Executive and Chief Ombudsman
James Dipple-Johnstone, Deputy Chief Ombudsman
Karl Khan, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Jenny Simmonds, Chief Finance and Risk Officer
Senior Ombudsmen
Richard West, Director of Casework Policy
Rachel Lam, Ombudsman Director, specialist in insurance
Pat Hurley, Ombudsman Director, specialist in banking, fraud and scams
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
Tim Archer, Ombudsman Director, specialist in pensions, investments and mortgages
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Andy Wright, Ombudsman Leader, specialist in SMEs
Other images of the Financial Ombudsman Service
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Previous events
We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said:
Financial Ombudsman Service in the news
The Financial Ombudsman Service has been mentioned in several news articles:
Half-yearly data – 12 October 2023
The Financial Ombudsman Service published its half-yearly data which showed a substantial rise in banking and credit complaints. Read more in This is Money.
Quarterly complaints data – 14 September 2023
Data published by the Financial Ombudsman Service showed motor and buildings insurance complaints have hit a five-year high. Read more in the Independent.
Fraud and scams – 28 June 2023
The Financial Ombudsman Service has seen an increase in ‘hybrid’ scams, particularly in romance scams, purchase scams and ‘safe account’ scams. Read more in Finance Magnates.