To bring a complaint to us, get in touch.

We’re seeing a high number of people bringing complaints to us at the moment, and unfortunately it’s taking us longer than usual to let customers know that complaints have been received and allocated to a case handler. We're doing everything we can to provide answers as soon as possible. If you’ve submitted a complaint online or by post, and are facing financial hardship or ill health – please get in touch on 0800 023 4567.

Other ways to get in touch:

0300 123 9 123 - Calls to this number cost no more than calls to 01 and 02 numbers.

(18002) 020 7964 1000 - Calls using next generation text relay.

+44 20 7964 0500 - Call this number if you're calling from abroad. We'll also be happy to phone you back, if you're worried about the cost of calling us.

020 7964 1000 - our switchboard

020 7964 1001 - our fax number


There is also information here on visiting our offices.

Woman talking on the phone at her desk with others around her working on laptops

Our technical desk

Businesses and people involved in responding to complaints can contact our technical desk for help with general enquiries.

0207 964 1400

Open Monday-Friday, 9am-5pm.

Find out more