To bring a complaint to us, get in touch.
There is a high demand for our service at the moment. If you’ve sent us details of your complaint, you can expect to receive an acknowledgement from us within 2 weeks – although this can be up to 2 months for a PPI complaint.
At busy times, it can take around 4 months for us to allocate your case to a case handler for assessment – although this might be longer for some product types. You can find out more about timelines for specific complaint types in the complaints we can help with section of this website. We’ll be in touch as soon as your complaint is allocated. In the meantime, if you’re facing financial hardship or severe ill health, please let us know.
Other ways to get in touch:
0300 123 9 123 - Calls to this number cost no more than calls to 01 and 02 numbers.
(18002) 020 7964 1000 - Calls using next generation text relay.
+44 20 7964 0500 - Call this number if you're calling from abroad. We'll also be happy to phone you back, if you're worried about the cost of calling us.
020 7964 1000 - our switchboard
020 7964 1001 - our fax number
There is also information here on visiting our offices.