The power to settle financial complaints.
The power to settle financial complaints.
Information is available in different formats (such as Braille, large print or audiotape) and in a range of other languages.
our consumer leaflet – which businesses must give consumers at the relevant stage in the complaints process (and the easy read version with audio-clip)
our regular newsletter for people interested in financial complaints – and how to settle or prevent them – providing news, recent case studies and feedback from the ombudsman
covering a range of subject areas and specialist topics
providing more details about the ombudsman service's processes and procedures – together with our series of quick guides for businesses
statistics about the complaints referred to the ombudsman service – showing the number we receive and the proportion we uphold
more specialist information on financial products and services
facts, figures and information covering our workload and complaint trends for each financial year – as well as our directors' reports and audited financial statements
analysis and consultation on our expected workload, financial resources and staffing for the year ahead
setting out our strategic approach to key corporate issues