our board

chairman

Sir Nicholas Montagu KCB

• chairman of Council at Queen Mary, University of London
• chair, Committee of University Chairs
  

formerly:

• chairman of the board of Inland Revenue
• a senior civil servant working on issues ranging from pensions to public service reform
  

other members of the board

Gwyn Burr

• a non-executive board member of Sainsbury’s Bank
• a non-executive board member of Wembley National Stadium
• a non-executive board member of Hammerson Plc
• chair of Business in the Community’s cause-related marketing leadership-team
  

formerly:

• customer service and colleague director at J Sainsbury plc
• managing director of the Resultant Team Consultancy
• retail managing director at ASDA/WalMart
• European marketing manager at Nestle Rowntree
  

Alan Jenkins

• a non-executive board member of the Crown Prosecution Service
  
• a non-executive board member of UK Trade & Investment
  
• chairman of the board of trustees of Mencap Trust Company Limited
  
• vice chairman of the International Institute for Environment & Development
  
• chairman of the board of trustees of Lattitude Global Volunteering
  
• director of Gross Hill Properties Ltd, Sydney and London Properties Ltd and Northcourt Ltd
  
• trustee of the London Middle East Institute
  

formerly:

• independent non executive at PKF UK LLP
• partner & chairman of global markets at Eversheds LLP
• chairman of the board of Eversheds LLP
• managing partner of Frere Cholmeley Bischoff
• governor of Bishop Gilpin Primary School
  

Julian Lee

• chair of Brighton & Sussex University Hospitals Trust
• a commissioner at the Legal Services Commission
• Justice of the Peace on the North Sussex Bench
• strategy and risk consultant

formerly:

• a non-executive director of the Maritime and Coastguard Agency 
  
• chair of NHS Brighton & Hove & interim chair of NHS Surrey
  
• a non-executive director of the South East Coast Ambulance Trust
  
• chairman, then chief executive, of Allied Carpets Group plc
  
• chief executive, Bricom Group plc 
  
• joint managing director of British & Commonwealth Holdings plc
  
• partner Arthur Andersen

Baroness Maeve Sherlock OBE

• a member of the House of Lords
• currently doing research for a doctorate at Durham University
• chair of Chapel St (charitable social enterprises)
  

formerly:

• a commissioner at the Equality and Human Rights Commission (EHRC)
• a non-executive director of the Child Maintenance and Enforcement Commission
• chief executive of the Refugee Council
• chief executive of the charity One Parent Families
• a member of the Council of Economic Advisers in the Treasury
• chair of the National Student Forum
  

Pat Stafford

• a trustee of Guide Dogs
• a business adviser, Young Enterprise
• mentor, New Leaf
• chair, Calverton Parish
  
  

formerly:

• a non-executive director of HMRC
• group marketing director at BUPA
• managing director of corporate positioning services and head of brands management at British Airways
• governor at the University of Bedfordshire
• regional board member of the Prince’s Trust
  

board sub-committees

The directors also form a number of sub-committees of the full board:

• the audit committee
• the nomination and remuneration committee

There is more information about the work of these sub-committees in the directors' report and financial statements.

minutes of board meetings

The board of the Financial Ombudsman Service meets formally around ten times a year, to consider a wide range of strategic issues. The minutes of their meetings are available to download in PDF format.

directors' reports

directors' reports and audited financial statements are available for each year – as well as our annual reviews that give a yearly overview of our work resolving consumer complaints