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Our board members are "non-executive" - they have no involvement in individual complaints. Their job as "public interest" directors is to ensure that the ombudsman service is properly resourced and is able to carry out its work effectively and independently.


image: Sir Nicholas Montagu

Sir Nicholas Montagu KCB

  • chairman of Council at Queen Mary, University of London


  • chairman of the board of Inland Revenue
  • a senior civil servant working on issues ranging from pensions to public service reform

other members of the board

image:gerard connell

Gerard Connell

  • senior independent director, Pennon Group Plc
  • non-executive director and chair of audit committee, Defence Science & Technology Laboratory
  • non-executive director, Land Registry
  • non-executive director, Nuclear Decommissioning Fund Company Ltd
  • member of council at the Science & Technology Facilities Council


  • group finance director, Wincanton
  • regional director, Hill Samuel
  • managing director, Bankers Trust
  • Governor of King's College School, Wimbledon
  • chair of audit committee, Pennon Group Plc

image: Alan Jenkins

Alan Jenkins

  • a non-executive board member of the Crown Prosecution Service
  • a non-executive board member of UK Trade & Investment
  • chairman of the board of trustees of Mencap Trust Company Limited
  • vice chairman of the International Institute for Environment & Development
  • non-executive director of Gross Hill Properties Ltd, and Sydney and London Properties Ltd
  • non-executive director of Northcourt Ltd
  • trustee of the London Middle East Institute


  • independent non executive at PKF UK LLP
  • chairman of the board of trustees of Lattitude Global Volunteering
  • partner & chairman of global markets at Eversheds LLP
  • chairman of the board of Eversheds LLP
  • managing partner of Frere Cholmeley Bischoff
  • governor of Bishop Gilpin Primary School

image: Maeve Sherlock

Baroness Maeve Sherlock OBE

  • a member of the House of Lords
  • currently doing research for a doctorate at Durham University
  • chair of Chapel St (charitable social enterprises)


  • a commissioner at the Equality and Human Rights Commission (EHRC)
  • a non-executive director of the Child Maintenance and Enforcement Commission
  • chief executive of the Refugee Council
  • chief executive of the charity One Parent Families
  • a member of the Council of Economic Advisers in the Treasury
  • chair of the National Student Forum

image: Pat Stafford

Pat Stafford

  • VP & Director of Marketing, HCA Healthcare UK
  • vice Chair of Guide Dogs Group
  • partner of Stafford Partnership


  • group marketing director at BUPA
  • brand director at British Airways
  • managing director at Corporate Positioning Services
  • a non-executive director at HMRC
  • a non-executive director at The National College for Teaching and Leadership

image: Gill Whitehead

Gill Whitehead

  • Senior Director, EMEA Market Insights, Google


  • director of audience technologies & insight, Channel 4
  • director of strategy and corporate development, Channel 4
  • head of global strategy and head of BBC commercial iPlayer, BBC Worldwide
  • strategy, finance and economic consulting manager, Deloitte
  • economist, Bank of England
  • board director and remco chair, YouView Television Ltd
  • board director, Freeview Television (DTV Services Ltd)
  • board director, Ragdoll Worldwide Ltd

board sub-committees

The directors also form a number of sub-committees of the full board:

There is more information about the work of these sub-committees in the directors' report and financial statements.

minutes of board meetings

The board of the Financial Ombudsman Service meets formally around seven to eight times a year, to consider a wide range of strategic issues. The minutes of their meetings are available to download in PDF format.

directors' reports

directors' annual reports and accounts are available for each year – as well as our annual reviews that give a yearly overview of our work resolving consumer complaints

Caroline Wayman

need help?

consumer helpline
0800 023 4567

our technical advice desk
(for businesses and consumer advisers)
020 7964 1400

media enquiries
020 7964 1234
07901 118 018 out of hours