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Being diverse and inclusive runs through everything we do and ensures we're able to provide a fair, impartial and trusted service.

Ensuring that our people reflect the diversity of our customers enables us to deliver the best possible service and understand and connect with the wide range of people who use the ombudsman. Our approach to recruitment, development, reward, management and training supports our commitment to equality, diversity and inclusion.

Working for us, you'll have an inclusive working environment where difference is embraced and you'll feel valued and respected.

You'll have the opportunity to work with our active and long-established employee networks:

  • carers' group:
    The carers group works to raise awareness about the needs of carers; to provide support to individuals; share information relevant about caring and also influencing the organisation to introduce carer friendly practices and policies. .
  • Christian fellowship:
    The Christian fellowship group meets regularly for bible study, prayer, and fellowship. Their meetings are open to anyone who would like to come along; whether they're a Christian, or of another faith, or none.
  • Enable network:
    Enable’s aim is to increase the profile of disability issues while supporting the needs of the ombudsman. The group promotes a culture of inclusion - raising awareness of the value of breaking down the barriers to employment, progression and engagement for those with disabilities.
  • Embrace:
    Embrace exists to raise awareness and educate each other about issues relating to ethnic minority groups. To provide an avenue for support and advice on issues and provide a social forum for the ethnic minority network and all our people.
  • Jewry:
    The Jewish network, Jewry, encourages respectful attitudes and raises awareness of Jewish practices and traditions. They're inclusive - everyone is welcome at their events whether or not they are Jewish.
  • mental wellbeing network:
    The mental wellbeing network is run by and for anyone who is affected directly or indirectly by mental health issues. They support staff who are living with a mental health condition, struggling with their mental wellbeing – or if someone close to them is.
  • Muslim network:
    The Muslim network offers networking opportunities and makes the ombudsman more aware of Muslim colleagues’ needs and practices. The network strengthens inclusion and openness both internally and externally. Whether they’re Muslim or not, everyone is welcome to their events.
  • OutRight the LGBT network:
    OutRight is the ombudsman’s lesbian, gay, bisexual and transgender (LGBT) network. They work towards a culture of respect and equality for everyone. They share best practice and help make sure all staff feel comfortable, valued and able to reach their full potential.
  • women's network:
    The women’s network helps promote and develop leadership skills for its members. It also encourages professional networking to improve career opportunities as well as provide support and learning on women’s issues.
  • parenting network:
    The parenting network helps support expecting, new and experienced parents by connecting them with other parents and discussing work related issues, like returning to work after parental leave and flexible working.

There are also a number of external partners that support us in building a positive and unique culture as well as helping us ensure that our practices, policies and approaches are relevant for our people - and our customers. These include:

  • Stonewall
  • National Centre for Diversity
  • Essential Services Access Network (ESAN)
  • Business in the Community
  • Employers Forum for Carers
  • Business Disability Forum
  • Gender Identity Research and Education Society (GIRES)
  • East London Business Alliance (ELBA)
  • the National Patrons Network

Disability Confident Employer

As a Disability Confident Employer we have made commitments around employing, retaining, training and developing disabled people. It helps us draw from the widest possible pool of talent and is part of our commitment to celebrating diversity and promoting an inclusive working environment. We believe we have a responsibility to advocate equal opportunities and outcomes for people with disabilities and health conditions. And as a service provider, we feel it's important that we represent the communities we serve.

Want to know more?

You can read more about our commitments to equality, diversity and inclusion and also find our action plan, which underpins these.

our current opportunities

our current opportunities

Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

View our current opportunities

our benefits

our benefits

You'll be working in a values based organisation, where you can be yourself, have varied and interesting work - and be surrounded by talented people who are passionate about the difference they make. We'll reward your hard work and commitment by giving you a range of great benefits.

what matters to us

what matters to us

What matters to us most at the ombudsman is fairness. Fairness isn't only about making sure our answers and decisions are technically right. It's also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.

Find out more