- generous pension
- rental deposit loan
- season ticket loan
- critical illness cover
- income protection
- life assurance
- personal accident cover
- death in service pension
Health and wellbeing
- private medical insurance
- virtual GP
- dental cover
- health assessments
- employee assistance programme
- 25 days paid holiday, with the option to buy extra or sell days
- travel insurance
- childcare vouchers
- technology scheme
- cycle to work
- gourmet society & tastecard discounts
- payroll charity giving
Choose a career with us and help us keep fairness at the heart of our service.
What you’ll do here
We resolve complaints that financial businesses and their customers haven’t been able to sort out themselves. Many of our staff investigate these complaints, helping to resolve a wide range of problems – whether someone’s having trouble with their bank account, struggling with payday loans, thinks an insurance payout isn’t fair, or is worried about their mortgage.
Meanwhile, our support teams – from finance, legal and communications to HR, facilities and IT – help us make sure we’re working effectively and sustainably
What it’s like working for us
We treat people fairly and equally in everything we do – and that goes for the people who work for us too. We attract and develop people from a wide range of backgrounds, and just over half our staff are women. Find out more about our commitments to equality, diversity and inclusion.
We want you to develop your career with us, so we’ll do what we can to help you to balance life inside and outside work. You may be able to work flexible hours, part-time or from home, and our flexible shared parental leave will help you make the most of being a parent. Check out all of our benefits.
Our employees run a range of support networks for colleagues. And we’re proud that our staff regularly give their time and money to causes in our local community, as well as to our chosen charity.
Who we’re looking for
We’re looking for pragmatic people who can see different perspectives – and who are motivated by fairness, making a difference and providing an excellent service.
Working for us can be demanding – you might be helping people who are struggling with their finances, who are vulnerable or frustrated. So you’ll need to be resilient, but also willing to listen and to deal with people straightforwardly.
You’ll need to be flexible too. Our service adapts to the changing demands of the financial industry, just as we did with the surge in claims for payment protection insurance (PPI) compensation.
But we don’t ask you to bring any standard background or qualification. And while a financial background is useful, we’d like to hear from you whether you have one or not.
Wherever you’ve come from, we’ll help you to apply your experience and develop your knowledge – whether it’s through our investigator academy, industry-recognised qualifications, on-the-job coaching and mentoring, or an apprenticeship.
What our staff think
I like working at the ombudsman because I share similar values, I feel valued and I’m constantly challenged and pushed to do the best I can. This is the reason why I’m proud to work where I do.
Harry, project manager
The people I work with are great and very supportive; it doesn’t feel you’re on your own.
You’ll get the opportunity to develop your skills and experience and work alongside great people, get access to a free on site gym with a subsidised café and restaurant.
Tan, service improvement partner