Find out about what we do and the roles we offer – and why choosing a career with us helps us to keep fairness at the heart of financial services.

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Current opportunities

Go direct to our recruitment portal to view a list of current vacancies and apply for a role. Or find out more about our roles and what we offer in the sections below.


Search all vacancies and apply 

What we do

We resolve complaints that financial businesses and their customers haven’t been able to sort out themselves. Most of our staff – our Investigators and our Ombudsmen – investigate these complaints. They help to resolve a wide range of problems – whether someone’s having trouble with their bank account, struggling with payday loans, thinks an insurance payout isn’t fair, or is worried about their mortgage.

Meanwhile, our support teams – from finance, legal and communications to HR, facilities and IT – help us make sure we’re working effectively and sustainably. And every year we recruit apprentices into roles across the organisation.

Sign up to our newsletter to see some of the things that we’ve been working on.

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Apprenticeships

Start your career with us. We are committed to attracting, developing, building and sharing expertise throughout the organisation, at every level. So we support and invest in training and continuing professional development.


Find out more about our apprenticeships in 2020 

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Join us as an investigator

Investigators are the level-headed, confident people who sort out a wide range of financial services problems for our customers. They are the first people our customers speak to when they contact us. They are responsible, accountable, thoughtful and balanced, knowing that their work and decisions make a difference, having a big impact on many customers' lives.


Find out more about being an investigator 

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Join us as an ombudsman manager

Ombudsman managers are vital to our service. They have a dual role, they make sure everyone in a customer-facing team has the skills and abilities to investigate and respond to the complaints we receive. And they make the legally binding decisions on some of our most challenging and sensitive cases.

 


Find out more about being an ombudsman manager 

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Life at the ombudsman service

We treat people fairly and equally in everything we do – and that goes for the people who work for us too. 

We want you to develop your career with us, so we work hard to help you to balance life inside and outside work. Find out more about our  culture, including diversity, inclusion and wellbeing at the service, and our approach to social responsibility and sustainability.


Read more about life at the ombudsman service 

What we offer

We offer comprehensive training, career development and flexible benefits to suit your lifestyle.

  • Training and career development

    Everyone who joins us is well-supported from the outset.

    Find out more about the training and development we offer.

  • Flexible benefits to suit you

    Choose from a range of benefits:

    • private medical insurance
    • dental cover
    • employee assistance programme
    • generous pension
    • rental deposit loan
    • season ticket loan
    • critical illness cover
    • income protection
    • life assurance
    • personal accident cover
    • death in service pension
  • Lifestyle and well-being

    Other benefits include:

    • 25 days paid holiday, with the option to buy extra or sell days
    • travel insurance
    • childcare vouchers
    • technology scheme
    • cycle to work
    • gourmet society & tastecard discounts
    • payroll charity giving 
    • virtual GP
    • dental cover
    • health assessments

What our people say about working here

I like working at the ombudsman because I share similar values, I feel valued and I’m constantly challenged and pushed to do the best I can. This is the reason why I’m proud to work where I do.

Harry, project manager

The people I work with are great and very supportive; it doesn’t feel you’re on your own.

Anna, investigator

You’ll get the opportunity to develop your skills and experience and work alongside great people, get access to a free on site gym with a subsidised café and restaurant.

Tan, service improvement partner

Our investigators: what do you enjoy about the role?

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Our investigators: what do you think of our benefits?

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