our organisation chart
our board and executive team
- our non-executive board
led by our chair, Sir Nicholas Montagu KCB
- our executive team
led by our chief executive and chief ombudsman, Natalie Ceeney CBE, and our deputy chief ombudsman and deputy chief executive, Tony Boorman
casework
- operations
led by our Chris McDermott, our operations director – working with our senior operational team
- decisions and professional leadership
led by Caroline Wayman, our principal ombudsman and legal director, working with the panel of ombudsman
infrastructure and support
