panel of ombudsmen

Natalie Ceeney CBE
chief executive and chief ombudsman

appointed January 2010

previous jobs

• chief executive of the National Archives and Keeper of the Public Records
• director of operations and services at the British Library
• McKinsey & Company – strategic consultancy projects across a range of industries

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Tony Boorman
principal ombudsman and decisions director

appointed March 2000

previous jobs

• deputy director-general, Ofgem
• director of supply competition, Office of Electricity Regulation
• director, Electricity Consumer Council

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Caroline Wayman
principal ombudsman and legal director

appointed March 2011

previous jobs

• lead ombudsman, Financial Ombudsman Service
• adjudicator, Insurance Ombudsman Bureau
• non-practising barrister

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Jane Hingston
lead ombudsman – casework policy for
banking, credit and mortgages

appointed January 2005

previous jobs

• ombudsman, Financial Ombudsman Service 
• customer services manager, Guardian Building Society
• assistant chief clerk, Yorkshire Building Society

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Caroline Mitchell
lead ombudsman – casework policy for
insurance and investment

appointed January 2005

previous jobs

• ombudsman, Financial Ombudsman Service
• member, Police Complaints Authority
• senior assistant, Insurance Ombudsman Bureau

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David Thomas
lead ombudsman

appointed December 1999

previous jobs

• interim chief ombudsman,
  November 2009 to March 2010
• ombudsman, Office of the Banking Ombudsman
• solicitor, private practice

David Bird
managing-ombudsman, investment and pensions

appointed June 2011

previous jobs

• ombudsman, Financial Ombudsman Service
• casework manager, Financial Ombudsman Service
• compliance officer, Co-op Bank Financial Advisers

David Millington
managing-ombudsman, banking, credit and mortgages

appointed June 2011

previous jobs

• ombudsman, Financial Ombudsman Service
• adjudicator, Office of the Banking Ombudsman
• head of customer relations, Midland Bank (now HSBC)

Richard Thompson
managing-ombudsman, payment protection insurance (PPI)

appointed June 2011

previous jobs

• ombudsman, Financial Ombudsman Service
• head of consumer enforcement, Ofcom
• competition policy manager, Oftel

Richard West
managing-ombudsman, rules and jurisdiction

appointed June 2011

previous jobs

• ombudsman, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• solicitor, private practice

Sue Wrigley
managing-ombudsman, insurance

appointed June 2011

previous jobs

• ombudsman, Financial Ombudsman Service
• assistant director, Office for the Supervision of Solicitors
• solicitor, private practice

David Ashley, ombudsman

appointed May 2010

previous jobs

• adjudicator, Financial Ombudsman Service
• financial representative, Britannic Assurance

Hilary Bainbridge, ombudsman

appointed July 2011

previous jobs

• roles with the Office of the Parliamentary and Health Service Ombudsman and the Mental Health Act Commission
• ombudsman for the Waterways Ombudsman scheme

Greg Barham, ombudsman

appointed January 2008

previous jobs

• assistant casework manager, Financial Ombudsman Service
• insurance claims negotiator

Audrey Baxter, ombudsman

appointed November 2004

previous jobs

• adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
• compliance technician, Century Life plc
• financial consultant, Nationwide Building Society

Graham Booth, ombudsman

appointed June 2011

previous jobs

• casework adviser, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• complaint handler, Norwich Union (now Aviva)

Cathy Bovan, ombudsman

appointed July 2011

previous jobs

• team manager at the Financial Ombudsman Service

• management roles at Alliance and Leicester

Mike Boyall, ombudsman

appointed July 2002

previous jobs

• deputy director, Department for Trade and Industry
• official receiver, Insolvency Service
• investigator/auditor, Audit Commission & Serious Fraud Office

June Brown, ombudsman

appointed February 2010

previous jobs

• independent assessor, Student Loans Company
  
• investigator, Parliamentary & Health Service Ombudsman
  
• schools adjudicator, Department for Children, Schools and Families

Juliana Campbell, ombudsman

appointed February 2005

previous jobs

• head of professional conduct, Association of Chartered Certified Accountants
• solicitor, private practice

Julia Chapman, ombudsman

appointed June 2011

previous jobs

• adjudicator, Financial Ombudsman Service
• branch manager, Britannia Building Society
• team leader, Charcol Online

Valerie Charbit, ombudsman

appointed March 2010

previous jobs

• barrister
• part-time judge, Mental Health Review Tribunal
• legal adviser to the Committees of the General Social Care Council

Heather Clayton, ombudsman

appointed July 2011

previous jobs

• senior director at the Office of Fair Trading (OFT)

• lead ombudsman at the Financial Ombudsman Service
• director of investigations at Ofcom

Melissa Collett, ombudsman

appointed December 2004

previous jobs

• solicitor, Lovells
• assistant legal counsel, ACE Insurance
• assistant corporate lawyer, Aviva plc

Rebecca Connelley, ombudsman

appointed March 2010

previous jobs

• head of partnerships, RSA Insurance
• commercial director, GE Money EMEA
• client director, GE Consumer Finance UK

Stephen Cooper, ombudsman

appointed March 2010

previous jobs

• founding partner, Coopers Solicitors
• partner, Capsticks Solicitors
• solicitor, Barry Lewis Solicitors

Michael Crewe, ombudsman

appointed July 2011

• a business adviser for the Competition Commission
• an independent member of the Parole Board
• senior management roles at Barclays Bank

Paul Daniel, ombudsman

appointed January 2009

previous jobs

• team manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service

Kim Davenport, ombudsman

appointed December 2010

previous jobs

• complaints manager, Mercer
• senior complaints officer, AXA Sun Life

Elizabeth Dawes, ombudsman

appointed February 2010

previous jobs

• senior policy manager, Barclays Wealth
  
• compliance manager, Barclays Stockbrokers
  
• compliance manager, NatWest Stockbrokers
  

Simon Dibble, ombudsman

appointed June 2011

previous jobs

• casework adviser, Financial Ombudsman Service
• financial adviser, Bank of Scotland Investment Service
• solicitor, private practice

Rona Doyle, ombudsman

appointed June 2011

previous jobs

• sole practitioner solicitor (life & disability insurance)
• Browne Jacobson Solicitors
• Davies Lavery Solicitors

Reidy Flynn, ombudsman

appointed April 2000

previous jobs

• ombudsman, Insurance Ombudsman Bureau
• barrister, private practice
• editor, All England Law Reports

Geoffrey Futer, ombudsman

appointed December 2010

previous jobs

• adjudicator/casework adviser, Legal Complaints Service
• senior solicitor, Tollers

Dawn Griffiths, ombudsman

appointed January 2008

previous jobs

• adjudicator, Financial Ombudsman Service
• complaints handling in the consumer credit and independent financial advisory sectors

Sean Hamilton, ombudsman

appointed December 2010

previous jobs

• public prosecutor, Public Prosecution Service (Northern Ireland)
• solicitor, Central Service Agency
• police constable, Metropolitan Police

James Harris, ombudsman

appointed December 2010

previous jobs

• head of investigations, PhonepayPlus
• contact centre supervisor, Pershing
• customer services team leader, First Telecom

Jarrod Hastings, ombudsman

appointed February 2010

previous jobs

• corporate counsel, BOC Group plc
  
• general counsel, Garban-Intercapital plc
  
• assistant corporate legal adviser, Guardian Royal Exchange plc

Doug Hill, ombudsman

appointed May 2010

previous jobs

• adjudicator, Financial Ombudsman Service
• case assessor, Barclays Life
• team leader, Royal London

Claire Hopkins, ombudsman

appointed January 2008

previous jobs

• adjudicator, Financial Ombudsman Service
• complaints handling within the mortgage broking sector

Adrian Hudson, ombudsman

appointed December 2004

previous jobs

• senior actuary, Barclays Life Assurance Company Limited
• pensions actuary, Commercial Union Life
• assistant director and scheme actuary, Godwins Limited

Michael Ingram, ombudsman

appointed November 2003

previous jobs

• adjudicator, Financial Ombudsman Service
• solicitor, private practice

Colin Keegan, ombudsman

appointed June 2011

previous jobs

• deputy senior investigator, Independent Police Complaints Commission
• investigator, Local Government Ombudsman
• case investigator, Derbyshire Constabulary

David Lawson, ombudsman

appointed February 2010

previous jobs

• barrister, Lincoln's Inn
  
• solicitor, Lee, Bolton & Lee/Rees & Freres
  
• trainee solicitor, Herbert Smith
  

Simon Leach, ombudsman

appointed September 2006

previous jobs

• adjudicator, Financial Ombudsman Service
• assistant pensions manager, Blick Rothenberg
• broker-consultant, Scottish Equitable

Ruth Lewis, ombudsman

appointed May 2010

previous jobs

• team manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• investor services executive, Gartmore Investment Ltd

Steve Lilley, ombudsman

appointed April 2000

previous jobs

• senior executive, Insurance Ombudsman Bureau
• underwriter, Lloyd's of London
• assistant manager, insurance broker

Annette Lovell, ombudsman

appointed June 2010

previous jobs

• deputy chief executive, National Lottery Commission
  
• head of enforcement and consumer affairs, Ofgem
  
• head of consumer affairs, British Telecommunications
  

Doug Mansell, ombudsman

appointed November 2004

previous jobs

• adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
• administrator, Barney Wilkins & Howard Ltd
• administrator, McHale Heaney Brokers Ltd

Kristina Mathews, ombudsman

appointed June 2011

previous jobs

• adjudicator, Financial Ombudsman Service
• independent mortgage consultant
• senior mortgage adviser, Cheltenham & Gloucester

Harriet McCarthy, ombudsman

appointed January 2009

previous jobs

• adjudicator, Financial Ombudsman Service
• lawyer, private practice

Amanda Maycock, ombudsman

appointed January 2009

previous jobs

• adjudicator, Financial Ombudsman Service
• deputy complaints manager, Office of the Banking Ombudsman
• complaints officer, Solicitors Complaints Bureau

Janet Millington, ombudsman

appointed May 2010

previous jobs

• auditor, Financial Ombudsman Service
• casework adviser and adjudicator, Financial Ombudsman Service
• complaints handling in the credit card sector

Philip Miller, ombudsman

appointed May 2010

previous jobs

• adjudicator, Financial Ombudsan Service
  
• manager, Barclays Life Assurance Company Ltd
  
• technical officer, United Friendly Insurance Ltd

Roy Milne, ombudsman

appointed November 2003

previous jobs

• casework manager, Financial Ombudsman Service
• case officer, National Provident Institution
• case officer, Black Horse Financial Services

Gideon Moore, ombudsman

appointed June 2011

previous jobs

• casework adviser, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• case investigator, Marsh & McLennan Companies

Clare Mortimer, ombudsman

appointed November 2004

previous jobs

• casework manager, Financial Ombudsman Service
• deputy complaints manager, Office of the Banking Ombudsman
• manager, Lloyds Bank plc

Ray Neighbour, ombudsman

appointed May 2010

previous jobs

• service review manager, Financial Ombudsman Service
• assistant casework manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service

Claire O'Connor, ombudsman

appointed October 2006

previous jobs

• solicitor, DLA Piper
• accountant, Ernst & Young

Jan O'Leary, ombudsman

appointed May 2010

previous jobs

• adjudicator, Financial Ombudsman Service
  
• solicitor in private practice
  

Jeff Parrington, ombudsman

appointed June 2011

previous jobs

• adjudicator, Financial Ombudsman Service
• customer relations manager, Barclays Bank plc
• customer relations manager, Woolwich plc

Kim Parsons, ombudsman

appointed July 2011

previous jobs

• solicitor with Addleshaw Goddard LLP

• solicitor at the Department for Work and Pensions, the Pensions Regulator and the Occupational Pensions Regulatory Authority

Michelle Peters, ombudsman

appointed March 2010

previous jobs

• business consultant
• chair, tribunals for PhonepayPlus
• adjudicator, Direct Marketing Commission

Nigel Pope, ombudsman

appointed January 2008

previous jobs

• adjudicator, Financial Ombudsman Service
• compliance functions within the stockbroking sector

Louise Povey, ombudsman

appointed July 2011

previous jobs

• adjudicator for Phonepayplus

• administering appeals for Cambridgeshire County Council

• roles with the Nursing and Midwifery Council, the General Medical Council and the Legal Services Commission

Simon Rawle, ombudsman

appointed July 2010

previous jobs

• qualified solicitor and town planner
  
• senior housing & planning inspector, Planning Inspectorate
  
• chief town planner, Pacific Bechtel Corporation

Roslyn Rawson, ombudsman

appointed July 2011

previous jobs

• senior consumer credit lawyer at Santander Cards
• solicitor at Prudential and Egg

Philip Roberts, ombudsman

appointed April 2000

previous jobs

• ombudsman/senior legal officer, Personal Investment Authority Ombudsman Bureau
• senior legal officer, Office of the Building Societies Ombudsman
• solicitor, private practice

Fiona Robinson, ombudsman

appointed October 2010

previous jobs

• consumer advice officer, Trading Standards, Middlesborough Council
• licensing support, Gateshead Council
• customer services, Npower

Malcolm Rogers, ombudsman

appointed February 2010

previous jobs

• director of credit and risk, Alliance & Leicester plc
  
• director of credit training, Standard & Poor’s
  
• head of credit & fraud (retail), HBOS/Halifax plc

Ken Rose, ombudsman

appointed May 2010

previous jobs

• adjudicator, Financial Ombudsman Service
  
• mortgage underwriter, Bristol & West
  
• underwriter, Auto Credit Trust

Douglas Sayers, ombudsman

appointed June 2011

previous jobs

• quality auditor, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service

Mark Sceeny, ombudsman

appointed July 2002

previous jobs

• casework manager, Financial Ombudsman Service
• adjudicator, Insurance Ombudsman Bureau
• barrister, private practice

Nicole Shinnick, ombudsman

appointed December 2010

previous jobs

• strategy manager, Ofcom
• lawyer, BT
• policy adviser, Department of Justice, Melbourne

Robert Short, ombudsman

appointed November 2003

previous jobs

• assistant casework manager, Financial Ombudsman Service
• underwriting team leader, Independent Insurance
• customer liaison, Eagle Star

Nicole Smith, ombudsman

appointed July 2011

• panel chair for the Judicial Appointments Commission

• deputy chief executive for the Electoral Commission

• assistant commissioner for the Parliamentary Boundary Commission for England

• head of the Parole Unit and Sentence Enforcement Unit at the Home Office

Lesley Stead, ombudsman

appointed May 2010

• senior investigator, Pensions Ombudsman
• principal legal officer, Office of the Building Societies Ombudsman
• assistant area director, Legal Aid

Caroline Stirling, ombudsman

appointed March 2010

• solicitor, Eversheds
• solicitor, mfg Solicitors

Suzannah Stuart, ombudsman

appointed February 2010

previous jobs

• manager of retail policy and retail themes, the Financial Services Authority
  
• marketing manager, Abbey National

John Swain, ombudsman

appointed October 2010

previous jobs

• team manager, Financial Ombudsman Service
  
• team leader, National Provident Institution

Charlie Sweeney, ombudsman

appointed January 2008

previous jobs

• adjudicator, Financial Ombudsman Service
• compliance auditor at an independent financial advisory firm
• retail banking manager, Abbey

Chris Tilson, ombudsman

appointed April 2000

previous jobs

• ombudsman, Personal Investment Authority Ombudsman Bureau
• senior executive, Insurance Ombudsman Bureau
• compliance officer, Pinnacle Insurance

Lennox Towers, ombudsman

appointed February 2010

previous jobs

• consultant, Addleshaw Goddard LLP
  
• partner, Addleshaw Booth & Co
  
• Notary Public

Raj Varadarajan, ombudsman

appointed May 2010

• adjudicator and casework adviser, Financial Ombudsman Service
• technical adviser, Canada Life
• accountant, Life Insurance Corporation of India

Katherine Wells, ombudsman

appointed June 2011

previous jobs

• casework manager, Financial Ombudsman Service
• case review adjudicator, Financial Ombudsman Service
• banking adviser, Abbey National plc (now Santander)

Karen Wharton, ombudsman

appointed February 2010

previous jobs

• finance and investigative accounting consultant
  
• business banking manager, Midland Bank plc
  

Lindsey Woloski, ombudsman

appointed January 2009

previous jobs

• legal counsel, Financial Ombudsman Service
• assistant casework manager, Financial Ombudsman Service
• barrister, private practice

Elspeth Wood, ombudsman

appointed June 2011

previous jobs

• senior case manager, Cooperation and Competition Panel
• lawyer, Freshfields

Chloe Wooles, ombudsman

appointed June 2011

previous jobs

• technical writer, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• financial adviser, Britannia Building Society

Claire Woollerson, ombudsman

appointed October 2010

previous jobs

• general counsel, Financial Ombudsman Service
• caseworker, Personal Investment Authority Ombudsman Bureau
  
• solicitor, private practice

Roger Yeomans, ombudsman

appointed April 2000

previous jobs

• ombudsman/head of legal services, Office of the Building Societies Ombudsman
• corporate lawyer, Alliance & Leicester Building Society
• solicitor, private practice