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don’t suffer in silence if you’re losing sleep worrying about payday loans – we might be able to help
The ombudsman service was set up by law to sort out complaints. Our job is to sort out disputes between people and businesses – fairly, quickly and informally. We're completely independent and can help you deal with your payday loan worries.
or email us at firstname.lastname@example.org
You can also text us on 078 6002 7586 and we’ll call you back. But please don’t send any account numbers or bank details – we’ll sort that out later.
I was at the till with a trolley full of shopping and a queue behind me – and they’re telling me that my card's been declined. I just thought “right, enough’s enough”
Not all lenders are the same, we see cases where some lenders try their very best to help their customers. But we also see some things that are simply wrong.
ever borrowed money to tide you over?