news updates for 2005

For media enquiries, phone Emma Parker (020 7964 0966) or David Cresswell (020 7964 0134) in our communications team (out-of-hours media enquiries on 07718 658 306).

updates 2005

FSA recommends no change to £100,000 limit on ombudsman awards

15 December 2005

- but consults jointly with ombudsman on case for raising limit to £200,000

ombudsman news - issue 50

14 December 2005

includes: complaints involving banking contracts; redress in pension cases; and time bar rules and mortgage endowment complaints
[issue 50 - PDF version opens in new window]

chairman's speech to AIFA

30 November 2005

Chris Kelly, ombudsman service chairman, speaks at Association of Independent Financial Advisers (AIFA) annual dinner

meet the ombudsman ...

25 November 2005

at our last conference in 2005 for firms - at the Barbican, London, on Thursday 1 December

mortgage endowment redress in more complicated cases

3 November 2005

technical briefing note

National Savings & Investments joins Financial Ombudsman Service; changes in medical circumstances after policyholder with annual travel insurance has booked holiday; and when we can dismiss investment complaints without considering their merits
[issue 49 - PDF version - opens in new window]

consultation on new single "FEES" manual

7 October 2005

consultation announced on proposal to collate FSA rules on regulatory fees and levies (and relevant ombudsman "DISP" 4 and 5 rules) into new single Fees Manual in FSA Handbook

see chapter 2 of FSA consultation paper CP05/14

the ombudsman service and IFAs

4 October 2005

speech by Walter Merricks, chief ombudsman, at "Financial Adviser" Expo

assumptions for redress in pensions cases that fall outside the Pensions Review

3 October 2005

technical briefing note

changes to the procedural rules to take account of the new "wider implications" process

30 September 2005

"wider implications" arrangements rules published

meeting our customers' needs

29 September 2005

updated details on how we can provide services and information in different languages and formats

mortgage endowment questionnaire for consumers with endowment complaints

13 September 2005

"new-look" format now available (with more space for answers, clearer sections and new layout)

[mortgage endowment questionnaire - PDF version opens in new window]

ombudsman news - issue 48

23 August 2005

when banks decide to close a customer’s account; “non-disclosure” in insurance cases; and what exactly is an “experienced” investor?

[issue 48 - PDF version opens in new window]

check out our updated and expanded "frequently-asked-questions" (FAQs) for firms

11 August 2005

ombudsman news - issue 47

20 July 2005

forged signatures on cheques, market value adjustments (MVAs) and legal expenses insurance

[issue 47 - PDF version opens in new window]

our service standards

13 July 2005

updated version of our service standards - and how to complain if you're unhappy with the service we have provided - now available

annual review

29 June 2005

ombudsman service publishes annual review of personal finance disputes

ombudsman news - issue 46

23 June 2005

plastic cards used as "credit-tokens"; non-disclosure in insurance complaints; and more mortgage endowment complaints

[issue 46 - PDF version opens in new window]

consumer information about the ombudsman now available in Greek, Somali and Turkish

10 June 2005

Abbey to review rejected mortgage endowment complaints: our frequently-asked-questions for consumers

25 May 2005

listen to the ombudsman website being read aloud - on your own computer

9 May 2005

ombudsman news - issue 45

5 May 2005

banks' duty of confidentiality to customers

[issue 45 - PDF version opens in new window]

an introduction to the Financial Ombudsman Service - updated version now available

22 April 2005

guide for firms that don't generally have much direct contact with the ombudsman service

a guide for complaints handlers - [PDF version opens in new window]

22 April 2005

for people working in compliance and customer services at larger firms

what the ombudsman service means for insurance firms

8 April 2005

principal ombudsman, Tony Boorman, at BIBA annual conference, explains ...

results of public consultation on our plan & budget for 2005/06

5 April 2005

ombudsman news - issue 44

4 April 2005

surgical complications and personal accident insurance; customers’ attitude to risk in mortgage endowment cases; and a round-up of recent banking cases

[issue 44 - PDF version opens in new window]