skip tocontent

our events for businesses

sharing our experience and insight

We want to share our experience and insight with businesses dealing regularly with customer complaints – to help prevent future problems. 

To do this, we run conferences and seminars focusing on specific industry sectors and product types. These are an opportunity for us to share our approach – and, most importantly, for businesses to discuss it and get our take on the issues they’re seeing.

This year, we’ve run events for motor, property and travel insurers, including full day conferences in London and Manchester. We talked about fraud and disputed transactions at an event for banks and building societies. And we ran a seminar for consumer credit businesses to share our approach when complaints involve financial hardship.

Many smaller businesses have joined us at our ‘meet the ombudsman’ roadshows and PPI workshops that we’ve run across the UK.

We’re approaching the end of our schedule of events for 2014 but we’re already planning further conferences and workshops for 2015. Please check back regularly to see what’s available.

"meet the ombudsman" roadshows for smaller businesses

We know that many of the businesses we cover generate few - if any - complaints needing our involvement. But because they deal with us only rarely - if at all - these businesses are much less likely to know very much about how we work – or what to expect when a customer asks us to step in.

So over the past few years, we've toured our roadshow around the UK. These free, half-day sessions have helped local businesses understand:

  • the complaint-handling rules
  • how the ombudsman service works
  • how we decide the outcome of the cases referred to us
  • the support we offer businesses with their own complaint handling

They've also been a great opportunity for business owners and staff to meet some of our people – including an ombudsman – face to face. And we've been able to hear directly from businesses about some of the things that most concern them.

We've now taken account of everything businesses – and some of their trade associations – have told us about what they want from these sessions. And in 2014, we'll be visiting 21 different locations. Some details will vary from roadshow to roadshow – so please see the booking form for the roadshow closest to you to find out what's on offer.

previous events

events for larger businesses

  • Bromsgrove - 5 November - "PPI complaints and the ombudsman", Holiday Inn, Kidderminster Road, Bromsgrove, Worcestershire, B61 9AB
  • London – 2 July 2014 “fraud, families and fairness” - banking and credit complaints in focus, ETC Venues, Prospero House, 241 Borough High Street, London SE1 1GA
  • Manchester - 19 June “insuring fairness” – motor and property complaints in focus, MacDonald Manchester Hotel and Spa, London Road, Piccadilly M1 2PG
  • London - 12 Juneinsuring fairness – motor and property complaints in focus, ETC Venues, Prospero House, 241 Borough High Street SE1 1GA
  • London - 22 May 2014 “positive outcomes” – seminar on consumer credit and financial hardship
  • Birmingham - 13 November 2013, "workingtogether" conference
    investing in complaint handling – resolving complaints about investments, ETC Venues, Maple House, 150 Corporation Street, Birmingham B4 6TB
  • London - 25 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and motor finance providers, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London - 25 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and retailers, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London - 24 July 2013, "workingtogether" conference
    "ask the ombudsman" - lets talk about consumer credit complaints, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London - 17 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and building societies, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London - 17 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and claims managers, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • Birmingham – 11 June 2013, "workingtogether" conference
    "it wasn't me!" – dealing with complaints about disputed card transactions, Maple House, 150 Corporation St, Birmingham B4 6TB
  • Edinburgh – 30 April 2013, "workingtogether" conference
    "in sickness and in health" – assessing claims and resolving complaints, Edinburgh Marriott Hotel, 111 Glasgow Road, Edinburgh EH12 8NF
  • London – 23 April 2013, " workingtogether" conference
    "hard times" – dealing with complaints from consumers in financial difficulties, The British Library, 96 Euston Road, London NW1 2DB
  • London – 31 January 2013, "ask the ombudsman" travel insurance - assessing claims and avoiding complaints, The International Hotel, 163 Marsh Wall, Canary Wharf,  London E14 9SJ
  • Manchester – 31 October 2012, "workingtogether" insurance complaints conference, City Tower, Piccadilly Plaza, Manchester M1 4BT
  • London – 4 October 2012, "workingtogether" insurance complaints conference, The Commonwealth Club, 25 Northumberland Avenue, London WC2N 5AP
  • Birmingham – 22 November 2011, "handling complaints" conference for industry complaint handlers, Maple House, 150 Corporation Street, Birmingham B4 6TB
  • Manchester – 22 March 2011, "handling complaints" conference for industry complaint handlers, City Tower (Floor 24), Piccadilly Plaza, Manchester M1 4BT

"meet the ombudsman" roadshows for smaller businesses

  • London/Essex (Woodford Green) – Wednesday 3 December 2014, County Hotel, 30 Oak Hill, Woodford Green, London, IG8 9NY
  • Sheffield – Wednesday 19 November 2014, Copthorne Hotel Sheffield, Bramall Lane, Sheffield, S2 4SU
  • Bromsgrove – Wednesday 5 November 2014, Holiday Inn Birmingham - Bromsgrove, Kidderminster Road, Bromsgrove, B61 9AB
  • Derby – Thursday 6 November 2014, Derby County Football Club, iPro Stadium, Pride Park, Derby, DE24 8XL
  • Southampton/Portsmouth (Fareham), Tuesday 28 October 2014, Holiday Inn Fareham - Solent, Cartwright Drive, Fareham, Hampshire, PO15 5RJ
  • Newry – Tuesday 14 October 2014, Canal Court Hotel & Spa, Merchants Quay, Newry, Co Down, BT35 8HF
  • Perth - Wednesday 1 October 2014 (re-scheduled from 23 September 2014), St Johnstone Football Club, McDiarmid Park, Crieff Road, Perth, PH1 2SJ
  • Hull (Beverley) - Thursday 18 September 2014, The Racecourse Beverley, The Racecourse, York Road, Beverley, East Yorkshire, HU17 8QZ
  • Darlington - Tuesday 16 September 2014, Holiday Inn Darlington North, A1M/ Junction 59, Newton Park, Coatham Mundeville, Darlington, County Durham, DL1 3NL
  • Reading - Tuesday 29 July 2014, Holiday Inn Reading South, 500 Basingstoke Road, Reading, RG2 0SL
  • Altrincham - Wednesday 16 July 2014, Mercure Altrincham Bowdon hotel, Langham Road, Bowdon, Altrincham, WA14 2HT
  • Preston - Tuesday 15 July 2014, Macdonald Tickled Trout Hotel, Preston New Road, Samlesbury, Preston, PR5 0UJ
  • Mold - Thursday 26 June 2014, The Beaufort Park Hotel, Mold CH7 6RQ
  • Taunton - Thursday 19 June 2014, The Castle at Taunton, Castle Green, Taunton TA1 1NF
  • Colchester - Thursday 29 May 2014, Crowne Plaza Resort Colchester - Five Lakes, Colchester Road, Tolleshunt Knights, Maldon, Essex CM9 8HX
  • St Austell - Wednesday 4 June, The Carlyon Bay Hotel, Sea Road, St Austell PL25 3RD
  • Swansea - Tuesday 20 May 2014, The Liberty Stadium Swansea, Landore, Swansea SA1 2FA
  • Richmond - Thursday 8 May 2014, Richmond Athletic Ground, Twickenham Road, Richmond, London TW9 2SF
  • St Albans - Tuesday 29 April 2014, Beales Hotel, Hatfield, Hertfordshire AL10 9NG
  • Maidstone - Wednesday 16 April 2014, Tudor Park, A Marriott Hotel & Country Club, Ashford Road, Bearsted, Maidstone ME14 4NQ
  • Glasgow - Wednesday 9 April 2014, IET Glasgow Teacher Building, 14 St Enoch Square, Glasgow G1 4DB
  • Crawley - Friday 15 November 2013, Crawley Town Football Club Ltd, Broadfield Stadium, Brighton Road, Crawley RH11 9RX
  • London North - Thursday 7 and Friday 8 November 2013, Exchange Tower, 1 Harbour Exchange Square, London E14 9GE
  • Croydon – Thursday 3 and Friday 4 October 2013, Conference Centre, Folly's End, 5-9 Surrey Street, Croydon CR0 1RG
  • Leicester – Friday 13 September 2013, Holiday Inn Express - Walkers Stadium, Filbert Way, Raw Dykes Road, Leicester LE2 7FI
  • Norwich – Thursday 12 September 2013, Sprowston Manor Marriott Hotel and Country Club, Wroxham Road, Norwich NR7 8RP
  • Swindon – Friday 12 July 2013 Swindon Marriott Hotel – Pipers Way, Swindon SN3 1SH
  • Cardiff Thursday – 11 July 2013, Miskin Manor – Pendoylan Road, Groesfaen, Pontyclun, Mid Glamorgan CF72 8ND
  • Leeds – Friday 21 June 2013, Holiday Inn Leeds – Garforth, Wakefield Road, Garforth Leeds LS25 1LH
  • Edinburgh – Thursday 20 June 2013, Holiday Inn – Edinburgh, 132 Corstorphine Road, Edinburgh EH12 6UA
  • Durham – Wednesday 19 June 2013, Ramside Hall Hotel & Golf Club – Carrville, Durham DH1 1TD
  • Milton Keynes – Friday 24 May 2013, Holiday Inn – Milton Keynes East, London Road, Newport Pagnell MK16 0JA
  • Birmingham – Thursday 2 and Friday 3 May 2013 Maple House, 150 Corporation Street, Birmingham B4 6TB
  • Manchester – Thursday 11 and Friday 12 April 2013 City Tower, Piccadilly Plaza, Manchester M1 4BT
  • Belfast – Wednesday 27 March 2013 Templeton Hotel, 822 Antrim Road, Templepatrick, Ballyclare, County Antrim BT39 0AH
  • Glasgow – Friday 9 November 2012 IET Glasgow: Teacher Building, 14 St Enoch Square, Glasgow G1 4DB
  • Exeter – 14 September 2012 Gipsy Hill Hotel, Gipsy Hill Lane, Pinhoe, Exeter EX1 3RN
  • Nottingham – 13 July 2012 Best Western Yew Lodge Hotel & Conference Centre, Packington Hill, Kegworth DE74 2DF
  • Cambridge – 8 March 2012 Homerton Conference Centre at Hills Road, Cambridge CB2 2PH