our events for businesses
events for larger businesses
For businesses dealing with complaints on a regular basis, we run events focused on specific product areas. These range from half-day seminars to full-day conferences.
Past subjects include motor, household and travel insurance and responsibility for goods and services paid for by credit. And we regularly ask businesses to provide feedback about subjects they would like us to share our insight on.
Please see our list of events to see what we've got planned.
our road shows for smaller businesses
"Smaller businesses" are all those businesses which are covered by the ombudsman service but which generate few – if any – complaints needing our involvement to settle. But because they deal with us only rarely – if at all – these businesses are much less likely to know very much about how we work, or what to expect when a complaint is referred to us for resolution.
That's why we run these free, half day sessions across the UK – to help businesses with little experience of our service understand:
- the complaint handling rules;
- how the ombudsman service operates;
- how we decide cases; and
- the help we offer businesses to support their own complaint handling.
They are also a great opportunity for business people to meet some of our staff at first hand – including an ombudsman – and for us to hear from businesses about the things that concern them.
There's more information in the programmes for each individual roadshow – to see where we will be going this year please see our list of events.
how to book
If you’d like to attend any of our events, please complete and return a booking form.
events for larger businesses
workingtogether conference
"hard times" – dealing with complaints from consumers in financial difficulties
- Tuesday 23 April 2013
- The British Library, 96 Euston Road, London NW1 2DB
- programme and booking form (Word) (PDF)
workingtogether conference
"in sickness and in health" – assessing claims and resolving complaints
- Tuesday 30 April 2013
- Edinburgh Marriott Hotel, 111 Glasgow Road, Edinburgh EH12 8NF
- programme and booking form (Word) (PDF)
workingtogether conference
"it wasn't me!" – dealing with complaints about disputed card transactions
- Tuesday 11 June 2013
- Maple House, 150 Corporation St, Birmingham B4 6TB
- programme and booking form (Word) (PDF)
"meet the ombudsman" roadshows for smaller businesses
Cardiff
- Thursday 11 July 2013
- Miskin Manor, Pendoylan Road, Groesfaen, Pontyclun, Mid Glamorgan, CF72 8ND
- programme (Word) (PDF)
- booking form (Word) (PDF)
You can post, fax or email your booking to us – see the booking form.
Crawley
- Friday 15 November 2013
- Crawley Town Football Club Ltd, Broadfield Stadium, Brighton Road, Crawley RH11 9RX
- programme (Word) (PDF)
- booking form (Word) (PDF)
You can post, fax or email your booking to us – see the booking form.
Durham
- Wednesday 19 June 2013 – fully booked
- Ramside Hall Hotel & Golf Club - Carrville, Durham, DH1 1TD
- programme (Word) (PDF)
- booking form (Word) (PDF)
You can post, fax or email your booking to us – see the booking form.
Edinburgh
- Thursday 20 June 2013
- Holiday Inn – Edinburgh, 132 Corstorphine Road, Edinburgh, EH12 6UA
- programme (Word) (PDF)
- booking form (Word) (PDF)
You can post, fax or email your booking to us – see the booking form.
Leeds
- Friday 21 June 2013
- Holiday Inn Leeds - Garforth, Wakefield Road, Garforth Leeds, LS25 1LH
- programme (Word) (PDF)
- booking form (Word) (PDF)
You can post, fax or email your booking to us – see the booking form.
Leicester
- Friday 13 September 2013
- Holiday Inn Express - Walkers Stadium, Filbert Way, Raw Dykes Road, Leicester, LE2 7FI
- programme (Word) (PDF)
- booking form (Word) (PDF)
You can post, fax or email your booking to us – see the booking form.
London (North)
- Thursday 24 and Friday 25 October 2013
- venue tbc
We will be running three repeat sessions over two days. Businesses are welcome to attend any of the three, but:
- IFAs are particularly invited to the morning session on day one;
- insurance brokers/intermediaries to the afternoon session on day one; and
- consumer credit businesses to the morning session on day two.
By streaming the sessions in this way we hope to make each one more relevant to more of the audience, but all three sessions are open to all types of business.
You can post, fax or email your booking to us – see the booking form.
London (South)
- Thursday 3 and Friday 4 October 2013
- Croydon Conference Centre, Folly's End, 5-9 Surrey Street, Croydon, CR0 1RG
We will be running three repeat sessions over two days. Businesses are welcome to attend any of the three, but:
- IFAs are particularly invited to the morning session on day one;
- insurance brokers/intermediaries to the afternoon session on day one; and
- consumer credit businesses to the morning session on day two.
By streaming the sessions in this way we hope to make each one more relevant to more of the audience, but all three sessions are open to all types of business.
You can post, fax or email your booking to us – see the booking form.
Milton Keynes
- Friday 24 May 2013 – fully booked
- Holiday Inn Milton Keynes East, London Road, Newport Pagnell, MK16 0JA
- programme (Word) (PDF)
- booking form (Word) (PDF)
You can post, fax or email your booking to us – see the booking form.
Norwich
- Thursday 12 September 2013
- Sprowston Manor Marriott Hotel and Country Club, Wroxham Road, Norwich,
NR7 8RP
- programme (Word) (PDF)
- booking form (Word) (PDF)
You can post, fax or email your booking to us – see the booking form.
Swindon
- Friday 12 July 2013
- Swindon Marriott Hotel, Pipers Way, Swindon, SN3 1SH
- programme (Word) (PDF)
- booking form (Word) (PDF)
You can post, fax or email your booking to us – see the booking form.
previous events
events for larger businesses
- London – 31 January 2013, "ask the ombudsman" travel insurance - assessing claims and avoiding complaints, The International Hotel, 163 Marsh Wall, Canary Wharf, London E14 9SJ
- Manchester – 31 October 2012, "workingtogether" insurance complaints conference, City Tower, Piccadilly Plaza, Manchester M1 4BT
- London
– 4 October 2012, "workingtogether" insurance complaints conference, The Commonwealth Club, 25 Northumberland Avenue, London WC2N 5AP
- Birmingham – 22 November 2011, "handling complaints" conference for industry complaint handlers, Maple House, 150 Corporation Street, Birmingham B4 6TB
- Manchester – 22 March 2011, "handling complaints" conference for industry complaint handlers, City Tower (Floor 24), Piccadilly Plaza, Manchester M1 4BT
"meet the ombudsman" roadshows for smaller businesses
