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our events for businesses

sharing our experience and insight

We regularly engage with financial businesses covered by the ombudsman – at our own UK-wide events and roundtables, as all as through regional and national forums and networks.

For more information about each of our upcoming events, follow the links below.

engaging with smaller businesses

We run free, practical workshops for smaller businesses whose customers rarely complain to the ombudsman. They’re a chance for businesses to ask us about the issues that matter to them – and to find out more about our approach to resolving complaints.

upcoming smaller business events

Glasgow | Sheffield | Stockport | Newcastle | Gloucester | Swansea | Bridgwater | Basingstoke

September 2016

Glasgow

Thursday 15 September

October 2016

Sheffield

Wednesday 19 October  

November 2016

Stockport

Thursday 3 November                                       

Newcastle

Wednesday 9 November

December 2016

Gloucester

Tuesday 13 December

February 2017

Swansea

Wednesday 22 February

March 2017

Bridgwater

Tuesday 7 March - details to follow

  • morning session
  • afternoon session

Basingstoke

Wednesday 22 March - details to follow

  • morning session
  • afternoon session

dates may be subject to change as we're currently confirming venues

previous events

events for larger businesses

  • London – 18 November 2015 – “close to home: mortgages and the ombudsman” – conference for complaints managers and those with responsibility for resolving customer disputes at building societies.
  • London – 14 July 2015 – “vulnerability, your customers and the ombudsman” – conference for banks and credit providers about treating consumers in vulnerable circumstances fairly
  • London – 3 March 2015 - “cars, credit and complaints” second workshop for finance companies  
  • London – 26 February 2015 - “cars, credit and complaints” workshop for finance companies
  • London – 24 February 2015 - forum for private medical insurers
  • Bromsgrove – 5 November 2014 - "PPI complaints and the ombudsman", Holiday Inn, Kidderminster Road, Bromsgrove, Worcestershire, B61 9AB
  • London – 2 July 2014 “fraud, families and fairness” - banking and credit complaints in focus, ETC Venues, Prospero House, 241 Borough High Street, London SE1 1GA
  • Manchester – 19 June 2014 “insuring fairness” – motor and property complaints in focus, MacDonald Manchester Hotel and Spa, London Road, Piccadilly M1 2PG
  • London – 12 June 2014insuring fairness – motor and property complaints in focus, ETC Venues, Prospero House, 241 Borough High Street SE1 1GA
  • London – 22 May 2014 “positive outcomes” – seminar on consumer credit and financial hardship
  • Birmingham – 13 November 2013, "workingtogether" conference
    investing in complaint handling – resolving complaints about investments, ETC Venues, Maple House, 150 Corporation Street, Birmingham B4 6TB
  • London – 25 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and motor finance providers, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London – 25 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and retailers, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London – 24 July 2013, "workingtogether" conference
    "ask the ombudsman" - lets talk about consumer credit complaints, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London – 17 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and building societies, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • London – 17 July 2013, "workingtogether" conference
    "ask the ombudsman" - payment protection insurance and claims managers, Hilton London Canary Wharf, South Quay, Marsh Wall, London E14 9SH
  • Birmingham – 11 June 2013, "workingtogether" conference
    "it wasn't me!" – dealing with complaints about disputed card transactions, Maple House, 150 Corporation St, Birmingham B4 6TB
  • Edinburgh – 30 April 2013, "workingtogether" conference
    "in sickness and in health" – assessing claims and resolving complaints, Edinburgh Marriott Hotel, 111 Glasgow Road, Edinburgh EH12 8NF
  • London – 23 April 2013, " workingtogether" conference
    "hard times" – dealing with complaints from consumers in financial difficulties, The British Library, 96 Euston Road, London NW1 2DB
  • London – 31 January 2013, "ask the ombudsman" travel insurance - assessing claims and avoiding complaints, The International Hotel, 163 Marsh Wall, Canary Wharf,  London E14 9SJ
  • Manchester – 31 October 2012, "workingtogether" insurance complaints conference, City Tower, Piccadilly Plaza, Manchester M1 4BT
  • London – 4 October 2012, "workingtogether" insurance complaints conference, The Commonwealth Club, 25 Northumberland Avenue, London WC2N 5AP
  • Birmingham – 22 November 2011, "handling complaints" conference for industry complaint handlers, Maple House, 150 Corporation Street, Birmingham B4 6TB
  • Manchester – 22 March 2011, "handling complaints" conference for industry complaint handlers, City Tower (Floor 24), Piccadilly Plaza, Manchester M1 4BT

"meet the ombudsman" roadshows for smaller businesses

  • Canterbury - Wednesday 20 July
  • Chelmsford - Tuesday 12 July
  • Norwich - Tuesday 5 July
  • Edinburgh - Thursday 9 June
  • Leicester - Wednesday 18 May
  • Wolverhampton - Thursday 5 May
  • Peterborough - Thursday 3 March
  • Plymouth - Wednesday 24 February
  • Exeter - Tuesday 23 February
  • Cardiff - Wednesday 10 February 2016
  • Stratford - Tuesday 26 January 2016
  • Great Yarmouth - Wednesday 14 October 2015
  • Isle of Wight - Wednesday 7 October 2015
  • Poole - Tuesday 22 September 2015
  • Stirling - Wednesday 16 September 2015
  • Aberdeen - Wednesday 2 September 2015
  • Crewe - Tuesday 28 July 2015
  • Bradford - Wednesday 8 July 2015
  • Blackpool - Tuesday 7 July 2015
  • York - Wednesday 24 June 2015
  • Durham - Tuesday 23 June 2015
  • Belfast - 6 May 2015
  • Nottingham - 16 April 2015 Notts County Football Club, Meadow Lane, Nottingham, NG2 3HJ
  • Northampton – Wednesday 1 April 2015, Holiday Inn Northampton, Bedford Road, Northampton, NN4 7YF
  • Hatfield – Thursday 5 March 2015, Beales Hotel, Comet Way, Hatfield, Hertfordshire AL10 9NG
  • Bromsgrove – Wednesday 28 January 2015, Holiday Inn Birmingham, Bromsgrove, Kidderminster Road, Bromsgrove B61 9AB
  • London/Essex (Woodford Green) – Wednesday 3 December 2014, County Hotel, 30 Oak Hill, Woodford Green, London, IG8 9NY
  • Sheffield – Wednesday 19 November 2014, Copthorne Hotel Sheffield, Bramall Lane, Sheffield, S2 4SU
  • Bromsgrove – Wednesday 5 November 2014, Holiday Inn Birmingham - Bromsgrove, Kidderminster Road, Bromsgrove, B61 9AB
  • Derby – Thursday 6 November 2014, Derby County Football Club, iPro Stadium, Pride Park, Derby, DE24 8XL
  • Southampton/Portsmouth (Fareham), Tuesday 28 October 2014, Holiday Inn Fareham - Solent, Cartwright Drive, Fareham, Hampshire, PO15 5RJ
  • Newry – Tuesday 14 October 2014, Canal Court Hotel & Spa, Merchants Quay, Newry, Co Down, BT35 8HF
  • Perth - Wednesday 1 October 2014 (re-scheduled from 23 September 2014), St Johnstone Football Club, McDiarmid Park, Crieff Road, Perth, PH1 2SJ
  • Hull (Beverley) - Thursday 18 September 2014, The Racecourse Beverley, The Racecourse, York Road, Beverley, East Yorkshire, HU17 8QZ
  • Darlington - Tuesday 16 September 2014, Holiday Inn Darlington North, A1M/ Junction 59, Newton Park, Coatham Mundeville, Darlington, County Durham, DL1 3NL
  • Reading - Tuesday 29 July 2014, Holiday Inn Reading South, 500 Basingstoke Road, Reading, RG2 0SL
  • Altrincham - Wednesday 16 July 2014, Mercure Altrincham Bowdon hotel, Langham Road, Bowdon, Altrincham, WA14 2HT
  • Preston - Tuesday 15 July 2014, Macdonald Tickled Trout Hotel, Preston New Road, Samlesbury, Preston, PR5 0UJ
  • Mold - Thursday 26 June 2014, The Beaufort Park Hotel, Mold CH7 6RQ
  • Taunton - Thursday 19 June 2014, The Castle at Taunton, Castle Green, Taunton TA1 1NF
  • Colchester - Thursday 29 May 2014, Crowne Plaza Resort Colchester - Five Lakes, Colchester Road, Tolleshunt Knights, Maldon, Essex CM9 8HX
  • St Austell - Wednesday 4 June, The Carlyon Bay Hotel, Sea Road, St Austell PL25 3RD
  • Swansea - Tuesday 20 May 2014, The Liberty Stadium Swansea, Landore, Swansea SA1 2FA
  • Richmond - Thursday 8 May 2014, Richmond Athletic Ground, Twickenham Road, Richmond, London TW9 2SF
  • St Albans - Tuesday 29 April 2014, Beales Hotel, Hatfield, Hertfordshire AL10 9NG
  • Maidstone - Wednesday 16 April 2014, Tudor Park, A Marriott Hotel & Country Club, Ashford Road, Bearsted, Maidstone ME14 4NQ
  • Glasgow - Wednesday 9 April 2014, IET Glasgow Teacher Building, 14 St Enoch Square, Glasgow G1 4DB
  • Crawley - Friday 15 November 2013, Crawley Town Football Club Ltd, Broadfield Stadium, Brighton Road, Crawley RH11 9RX
  • London North - Thursday 7 and Friday 8 November 2013, Exchange Tower, 1 Harbour Exchange Square, London E14 9GE
  • Croydon – Thursday 3 and Friday 4 October 2013, Conference Centre, Folly's End, 5-9 Surrey Street, Croydon CR0 1RG
  • Leicester – Friday 13 September 2013, Holiday Inn Express - Walkers Stadium, Filbert Way, Raw Dykes Road, Leicester LE2 7FI
  • Norwich – Thursday 12 September 2013, Sprowston Manor Marriott Hotel and Country Club, Wroxham Road, Norwich NR7 8RP
  • Swindon – Friday 12 July 2013 Swindon Marriott Hotel – Pipers Way, Swindon SN3 1SH
  • Cardiff Thursday – 11 July 2013, Miskin Manor – Pendoylan Road, Groesfaen, Pontyclun, Mid Glamorgan CF72 8ND
  • Leeds – Friday 21 June 2013, Holiday Inn Leeds – Garforth, Wakefield Road, Garforth Leeds LS25 1LH
  • Edinburgh – Thursday 20 June 2013, Holiday Inn – Edinburgh, 132 Corstorphine Road, Edinburgh EH12 6UA
  • Durham – Wednesday 19 June 2013, Ramside Hall Hotel & Golf Club – Carrville, Durham DH1 1TD
  • Milton Keynes – Friday 24 May 2013, Holiday Inn – Milton Keynes East, London Road, Newport Pagnell MK16 0JA
  • Birmingham – Thursday 2 and Friday 3 May 2013 Maple House, 150 Corporation Street, Birmingham B4 6TB
  • Manchester – Thursday 11 and Friday 12 April 2013 City Tower, Piccadilly Plaza, Manchester M1 4BT
  • Belfast – Wednesday 27 March 2013 Templeton Hotel, 822 Antrim Road, Templepatrick, Ballyclare, County Antrim BT39 0AH
  • Glasgow – Friday 9 November 2012 IET Glasgow: Teacher Building, 14 St Enoch Square, Glasgow G1 4DB
  • Exeter – 14 September 2012 Gipsy Hill Hotel, Gipsy Hill Lane, Pinhoe, Exeter EX1 3RN
  • Nottingham – 13 July 2012 Best Western Yew Lodge Hotel & Conference Centre, Packington Hill, Kegworth DE74 2DF
  • Cambridge – 8 March 2012 Homerton Conference Centre at Hills Road, Cambridge CB2 2PH