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latest issue of ombudsman news now available

21 August 2003

Issue 30 of ombudsman news is now available on the Financial Ombudsman Service website.

As well as the usual round-up of recent investment-related complaints, we focus on home insurance disputes - including whether items such as television aerials, kitchen units and laminate wood flooring are covered under the "contents" section of a policy, or whether they are classified as "fixtures and fittings" and covered only under the 'buildings' section.

We also outline the types of dispute that can arise in connection with the "safe custody" service offered by some banking firms, enabling customers to store important documents, jewellery and other valuables on the bank's premises.

media enquiries

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