The power to settle financial complaints.
The power to settle financial complaints.
The ombudsman service is committed to raising awareness of its service among younger people. The aim is to build confidence in financial services by reminding younger consumers – who may be taking out a financial product for the first time – that there is a free and independent ombudsman they can turn to if there's a problem.
Since the ombudsman service launched its series of awareness-raising initiatives aimed at younger people, the number of complaints we have seen from this age group has increased significantly.
We work in partnership with a wide-range of leading magazines and websites.
We continue to work closely with the National Association of Student Money Advisers (NASMA) on a series of joint initiatives including:
We also work with the Money Advice Service – the organisation responsible for helping consumers understand financial matters and manage their finances better – and provide training for its money-advisers.
Other events and networking activities include: