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The Financial Ombudsman Service was set up by Parliament to resolve individual complaints about financial services. Wondering about mis-sold PPI – or think you have a complaint? We can give a free and unbiased answer. This part of our website explains more about PPI and how to complain.

how do I complain?

If you think you’ve been mis-sold PPI, it’s easy and free to complain. Find out how to do it yourself without a claims management company.

can I complain about commission – because of the Plevin judgment?

Find out if you’re affected –and how to complain about commission on PPI.

I’ve already complained to you - what’s happening?

Find out the latest on PPI at the ombudsman and sign up for updates.

how does the ombudsman resolve PPI complaints?

Find out how we investigate and resolve complaints about PPI.

what is PPI – and did I have it?

Millions of people have claimed back mis-sold PPI. Find out what PPI is and if it’s likely you had it.

I’m looking for your PPI forms

Get the forms you need to complain about PPI – or find forms for businesses whose customers have complained.