Quarterly complaints data: Q1 2026/27
22 July 2026
Data and information about complaints we received between April and June 2026.
We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Half-yearly complaints data: H2 2025
22 July 2026
Complaints data about financial businesses we've received between July 2025 and March 2026.
Work of the Financial Ombudsman Service: inclusion and vulnerability
27 May 2026
Rachel Lam, our Interim Ombudsman Managing Director, writes about supporting vulnerable customers in financial services.
Quarterly complaints data: Q4 2025/26
21 May 2026
Our complaints data on financial products and services between January and March 2026.
Annual complaints data and insight 2025/26
21 May 2026
Our annual complaints data is a review of our work over the course of the financial year 2025/26.
Embracing AI’s transformational impact on consumer complaints
27 March 2026
Our Chief Operating Officer, Marc Harris looks at how AI is impacting customer complaints, questions and experiences.
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