Look at ombudsman news – our regular newsletter for people interested in financial complaints, and how to settle or prevent them – to catch-up on the latest:
- complaint case-studies
- information about our approach to complaints
- news and feedback from the ombudsman.
- Tony Boorman, on theory and practice
- case studies on complaints about payment protection insurance
- ombudsman focus: first quarter statistics
- Tony Boorman, on the stories behind the numbers
- case studies on health and medical insurance and credit files and credit reference agencies
- ombudsman focus: there's more to PPI than meets the eye
- Tony Boorman, on how complaints help keep things on track
- ombudsman focus: the eyes and ears of our organisation, sharing our insight
- case studies on disputed transactions
- Tony Boorman, on our plans ahead
- ombudsman focus: third quarterly statistics
- case studies on annuities and winter weather
- Tony Boorman, on sorting things out
- ombudsman focus: listening, learning, improving - focus on mobile phones
- case studies on mobile phones
- chief ombudsman, Natalie Ceeney, on the power of listening
- our second quarter statistics
- complaints about travel insurance
- case studies on credit cards
- case studies on interest-rate hedging products
- chief ombudsman, Natalie Ceeney, reflecting on the year so far
- complaints about "packaged" bank accounts
- cases from older consumers
- ageing - alternative perceptions
- chief ombudsman, Natalie Ceeney, discusses making assumptions
about ombudsman news
ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.
It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.
For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.