Look at ombudsman news – our regular newsletter for people interested in financial complaints, and how to settle or prevent them – to catch-up on the latest:
- case studies showing the problems that people bring to us – and how we sort them out
- information about our approach to resolving complaints
- news and feedback from the ombudsman.
- our chief ombudsman, Caroline Wayman, on listening, not fobbing off
- case studies on travel insurance - alcohol exclusions and motor insurance - theft claims
- our chief ombudsman, Caroline Wayman, reflects on interesting times for the lending sector, including payday lending
- case studies and Q&As on short-term credit complaints
- case studies on complaints involving mortgage PPI (MPPI), right of "set off" and comparative (alternative) redress
- complaint statistics for April, May and June 2014
- case studies on health and medical insurance and credit files and credit reference agencies
- ombudsman focus: there's more to PPI than meets the eye
- ombudsman focus: the eyes and ears of our organisation, sharing our insight
- case studies on disputed transactions
- ombudsman focus: third quarterly statistics
- case studies on annuities and winter weather
- ombudsman focus: listening, learning, improving - focus on mobile phones
- case studies on mobile phones
- chief ombudsman, Natalie Ceeney, on the power of listening
- our second quarter statistics
- complaints about travel insurance
- case studies on credit cards
- case studies on interest-rate hedging products
- chief ombudsman, Natalie Ceeney, reflecting on the year so far
- complaints about "packaged" bank accounts
- cases from older consumers
- ageing - alternative perceptions
- chief ombudsman, Natalie Ceeney, discusses making assumptions
about ombudsman news
ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.
It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.
For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.