skip to content

ombudsman news

Look at ombudsman news – our regular newsletter for people interested in financial complaints, and how to settle or prevent them – to catch-up on the latest:

  • complaint case-studies
  • information about our approach to complaints
  • news and feedback from the ombudsman.

latest issue

ombudsman news – issue 118

July 2014

includes:

  • Tony Boorman, on theory and practice
  • case studies on complaints about payment protection insurance
  • ombudsman focus: first quarter statistics

recent issues

image: ombudsmen news issue 110

issue 117
May/June 2014

  • Tony Boorman, on the stories behind the numbers
  • case studies on health and medical insurance and credit files and credit reference agencies
  • ombudsman focus: there's more to PPI than meets the eye

image: ombudsmen news issue 110

issue 116
March/April 2014

  • Tony Boorman, on how complaints help keep things on track
  • ombudsman focus: the eyes and ears of our organisation, sharing our insight
  • case studies on disputed transactions

image: ombudsmen news issue 110

issue 115
January/February 2014

  • Tony Boorman, on our plans ahead
  • ombudsman focus: third quarterly statistics
  • case studies on annuities and winter weather

image: ombudsmen news issue 110

issue 114
December

  • Tony Boorman, on sorting things out
  • ombudsman focus: listening, learning, improving - focus on mobile phones
  • case studies on mobile phones

image: ombudsmen news issue 110

issue 113
October 2013

  • chief ombudsman, Natalie Ceeney, on the power of listening
  • our second quarter statistics
  • complaints about travel insurance
  • case studies on credit cards

image: ombudsmen news issue 110

issue 112
September 2013

  • case studies on interest-rate hedging products
  • chief ombudsman, Natalie Ceeney, reflecting on the year so far
  • complaints about "packaged" bank accounts

image: ombudsmen news issue 110

issue 111
Aug/Sep 2013

  • cases from older consumers
  • ageing - alternative perceptions
  • chief ombudsman, Natalie Ceeney, discusses making assumptions

all previous issues

ombudsman news by email

subscribe online to receive ombudsman news

about ombudsman news

ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.

It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.

For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.