skip to content

ombudsman news

Look at ombudsman news – our regular newsletter for people interested in financial complaints, and how to settle or prevent them – to catch-up on the latest:

  • case studies showing the problems that people bring to us – and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

latest issue

ombudsman news – issue 120

August 2014

  • our chief ombudsman, Caroline Wayman, on listening, not fobbing off
  • case studies on travel insurance - alcohol exclusions and motor insurance - theft claims

recent issues

image: ombudsmen news issue 119issue 119

August/September 2014

  • our chief ombudsman, Caroline Wayman, reflects on interesting times for the lending sector, including payday lending
  • case studies and Q&As on short-term credit complaints

image: ombudsmen news issue 110issue 118

July 2014

  • case studies on complaints involving mortgage PPI (MPPI), right of "set off" and comparative (alternative) redress
  • complaint statistics for April, May and June 2014

image: ombudsmen news issue 110

issue 117
May/June 2014

  • case studies on health and medical insurance and credit files and credit reference agencies
  • ombudsman focus: there's more to PPI than meets the eye

image: ombudsmen news issue 110

issue 116
March/April 2014

  • ombudsman focus: the eyes and ears of our organisation, sharing our insight
  • case studies on disputed transactions

image: ombudsmen news issue 110

issue 115
January/February 2014

  • ombudsman focus: third quarterly statistics
  • case studies on annuities and winter weather

 

image: ombudsmen news issue 110

issue 114
December

  • ombudsman focus: listening, learning, improving - focus on mobile phones
  • case studies on mobile phones

image: ombudsmen news issue 110

issue 113
October 2013

  • chief ombudsman, Natalie Ceeney, on the power of listening
  • our second quarter statistics
  • complaints about travel insurance
  • case studies on credit cards

image: ombudsmen news issue 110

issue 112
September 2013

  • case studies on interest-rate hedging products
  • chief ombudsman, Natalie Ceeney, reflecting on the year so far
  • complaints about "packaged" bank accounts

image: ombudsmen news issue 110

issue 111
Aug/Sep 2013

  • cases from older consumers
  • ageing - alternative perceptions
  • chief ombudsman, Natalie Ceeney, discusses making assumptions

all previous issues

ombudsman news by email

subscribe online to receive ombudsman news

about ombudsman news

ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.

It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.

For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.