ombudsman news

ombudsman news – issue 77

01 July 2009

includes:

• financial disputes involving the use of the internet;
• recent complaints about private medical insurance;
• frequently-asked questions about the ombudsman service; and
• Walter Merricks, chief ombudsman, on responsibilities, obligations and rights in relation to complaints about financial services

[issue 77 - PDF version opens in new window]

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ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.

It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.

For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.