ombudsman news

latest issue

ombudsman news - issue 109

April/May 2013

includes:

• case studies involving payday lending
• disputes about individual savings accounts (ISAs)
• chief ombudsman Natalie Ceeney talks about the new regulator's "pragmatic" approach

recent issues

issue 108
March/April 2013

• case studies involving "new payment protection products" – that sound like PPI but aren't
• feedback from businesses on what they think about our service
• financial disputes referred to us by smaller businesses

issue 107
January/February 2013

• complaints involving bad weather
• case studies on catalogue shopping
• the latest complaints figures (for the third quarter of 2012/2013)

issue 106
November/December 2012

• case studies about pet insurance
• complaints involving confusion over standing orders, direct debits and continuous payment authorities
• chief ombudsman, Natalie Ceeney, looking back on the challenges of 2012

issue 105
September/October 2012

• case studies involving travel insurance
• the latest complaints figures (for the second quarter of 2012/2013)
  
• chief ombudsman, Natalie Ceeney, on "compensation culture"

issue 104
August/September 2012

• case studies involving payment protection insurance
• information about our casework experiment
  
• chief ombudsman, Natalie Ceeney, on changing times, changing service

issue 103
June/July 2012

• case studies involving mortgages and financial hardship
• the latest complaints figures (for the first quarter of 2012/2013)
  
• complaints about "whole-of-life" policies
• chief ombudsman, Natalie Ceeney, on handling complaints and rebuilding trust after banking computer problems

issue 102
April/May 2012

• a round-up of recent complaints involving money transfers
• case studies involving "section 75" claims and credit cards
• feedback and tips from our adjudicators on the way they see businesses handling complaints

issue 101
March/April 2012

• a round-up of recent investment complaints
• case studies involving cash ISAs
• an interview with our new chairman, Sir Nicholas Montagu
• chief ombudsman, Natalie Ceeney, on the impact of tougher times on complaints and those who make them

see our index of previous issues or select from the drop-down menu below:

previous issues: issue 104 - aug/sept 2012issue 103 - june/july 2012 issue 102 - apr/may 2012 issue 101 - mar/apr 2012 issue 100 - feb/mar 2012 issue 99 - jan/feb 2012 issue 98 - nov/dec 2011 issue 97 - sep/oct 2011 issue 96 - aug/sep 2011 issue 95 - jul/aug 2011 issue 94 - jun/jul 2011 issue 93 - apr/may 2011 issue 92 - feb/mar 2011 issue 91 - dec 2010 /jan 2011 issue 90 - oct/nov 2010 issue 89 - sept/oct 2010 issue 88 - july/august 2010 issue 87 - june/july 2010 issue 86 - may/june 2010 issue 85 - apr/may 2010 issue 84 - feb/mar 2010 issue 83 - jan/feb 2010 issue 82 - dec 2009/jan 2010 issue 81 - nov/dec 2009 issue 80 - oct/nov 2009 issue 79 - sept/oct 2009 issue 78 - july/august 2009 issue 77 - may/june 2009 issue 76 - mar/apr 2009 issue 75 - jan/feb 2009 issue 74 - dec 2008 issue 73 - nov 2008 issue 72 - oct 2008 issue 71 - aug 2008 issue 70 - jun/jul 2008 issue 69 - apr/may 2008 issue 68 - mar/apr 2008 issue 67 - feb/mar 2008 issue 66 - dec 2007/jan 2008 issue 65 - oct/nov 2007 issue 64 - sep/oct 2007 issue 63 - jul/aug 2007 issue 62 - jun/jul 2007 issue 61 - apr/may 2007 issue 60 - mar/apr 2007 issue 59 - jan/feb 2007 issue 58 - dec 06/jan 07 issue 57 - oct/nov 2006 issue 56 - sep/oct 2006 issue 55 - aug 2006 issue 54 - jul 2006 issue 53 - may 2006 issue 52 - apr 2006 issue 51 - jan/feb 2006 issue 50 - nov/dec 2005 issue 49 - sep/oct 2005 issue 48 - aug 2005 issue 47 - jul 2005 issue 46 - may/jun 2005 issue 45 - apr 2005 issue 44 - mar 2005 issue 43 - feb 05 issue 42 - dec 04/jan 05 issue 41 - nov 2004 issue 40 - sep/oct 2004 issue 39 - aug 2004 issue 38 - jul 2004 issue 37 - may/jun 2004 issue 36 - apr 2004 issue 35 - feb/mar 2004 issue 34 - jan 2004 issue 33 - nov 2003 issue 32 - oct 2003 issue 31 - sep 2003 issue 30 - aug 2003 issue 29 - jul 2003 issue 28 - may 2003 issue 27 - apr 2003 issue 26 - mar 2003 issue 25 - feb 2003 issue 24 - jan 2003 issue 23 - dec 2002 issue 22 - nov 2002 issue 21 - oct 2002 issue 20 - sep 2002 issue 19 - aug 2002 issue 18 - jul 2002 issue 16 - may 2002 issue 15 - mar 2002 issue 14 - feb 2002 issue 13 - jan 2002 issue 12 - dec 2001 issue 11 - nov 2001 issue 10 - oct 2001 issue 9 - sep 2001 issue 8 - aug 2001 issue 7 - jul 2001 issue 6 - jun 2001 issue 5 - may 2001 issue 4 - apr 2001 issue 3 - mar 2001 issue 2 - feb 2001 issue 1 - jan 2001

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about ombudsman news

ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.

It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.

For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.