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speaking your language

If your preferred language is not listed below, please email or phone us on:

  • 0800 023 4 567
    calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone
  • 0300 123 9 123
    calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs

These numbers may not be available from outside the UK – so please call us from abroad on +44 20 7964 0500.

We'll be happy to phone you back, if you're worried about the cost of calling us.

If you want to phone us – to talk about your complaint in a language other than English – we can get an interpreter on the line for you almost immediately.

Arabic (بالعربية)

consumer leaflet (complaint form) (audio-clip [05:23min mp3-format])

Bengali

British Sign Language (BSL) [video-clip]

Bulgarian (Български)

consumer leaflet (complaint form)

Chinese - Simplified

consumer leaflet (complaint form) (audio-clip [05:40min mp3-format])

Chinese - Traditional Hong Kong

consumer leaflet (complaint form) (audio-clip [05:40min mp3-format])

Czech (Čeština)

consumer leaflet (complaint form)

Dutch (Nederlands)

consumer leaflet (complaint form)

French (Français)

consumer leaflet (complaint form)

Gaelic

audio-clip [04:59min mp3-format]( consumer leaflet

German (Deutsch)

consumer leaflet (complaint form)

Gujurati

consumer leaflet (complaint form) ( audio-clip [05:30min mp3-format])

Hindi

consumer leaflet (complaint form) (audio-clip [04:55min mp3-format])

Italian (Italiano)

consumer leaflet (complaint form)

Polish (Polski)

consumer leaflet (complaint form)

Portuguese (Português)

consumer leaflet (complaint form)

Punjabi

consumer leaflet (complaint form) (audio-clip [06:29min mp3-format])

Romanian (Român)

consumer leaflet (complaint form)

Russian (Русский)

consumer leaflet (complaint form)

Slovakian (Slovenskom)

consumer leaflet (complaint form)

Somali

consumer leaflet (complaint form)

Spanish (Español)

consumer leaflet (complaint form)

Turkish (Türkçe)

consumer leaflet (complaint form)

Urdu - India

consumer leaflet (complaint form)

Urdu - Pakistan

consumer leaflet (complaint form) (audio-clip [06:20min mp3-format])

Vietnamese (Tiếng Việt)

consumer leaflet (complaint form) (audio-clip [04:25min mp3-format])

Welsh (Cymraeg)

audio-clip [05:08min mp3-format] (video-clip [04.39min Flash-format])( consumer leaflet

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English

video/audio clips

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