New interest rate now applies to compensation awards
2 January 2026
A new interest rate applies to the compensation we direct financial businesses to make for cases referred to our service on and after 1 January 2026.
Consultation opens on our strategic plans and budget for 2020/2021
Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.
The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements.
The consultation is open until 31 January 2020. Read the full consultation and find out more about how to send us your response.
We will publish our final plans and budget for 2020/21 before the end of the current financial year, together with our future strategy and a summary of the feedback we received.
Latest news
Financial Ombudsman Service shares a festive finance warning
18 December 2025
With the festive season approaching, we are encouraging consumers to take a few practical steps to protect their finances.
Joint statement by the FCA and Financial Ombudsman on targeted support
11 December 2025
Today we have published our joint statement with the Financial Conduct Authority (FCA) following their new guidance on targeted support.