our consultation papers and feedback statements
the documents on this page all download in PDF format
consultation papers and feedback statements published by the Financial Ombudsman Service
voluntary jurisdiction – filling gaps for EEA businesses:
- consultation paper (July 2007)
rules for the new consumer credit jurisdiction:
- consultation paper (June 2006)
- feedback statement (December 2006)
extending our voluntary jurisdiction – National Savings & Investments:
- consultation paper (May 2004)
- feedback statement (September 2004)
extending our jurisdiction:
- consultation paper (May 2002)
- feedback statement (December 2002)
joint papers
papers published jointly by the Financial Ombudsman Service with other bodies, such as the Office of Fair Trading (OFT) and the Financial Services Authority (FSA)
2010
- DP10/1: Consumer complaints (emerging risks and mass claims)
- CP10/4 - Sale and rent back (full regime)
feedback on CP09/22, made rules and consultation on reporting
2009
2008
2007
2006
- PS06/4: feedback on CP05/15
- DP06/2: Financial Ombudsman Service compulsory jurisdiction – funding review
2005
- CP05/15: review of ombudsman service limits
- PS05/10: feedback on CP05/04 FSMA 2 year review (Financial Ombudsman Service procedural rules)
- CP05/4: FSMA 2 Year Review feedback on CP04/12 and supplementary Financial Ombudsman service consultation on procedural rules
2004
2001
- policy statement - dispute resolution
the complaints sourcebook: a joint policy statement on CP74 and CP99 and a Financial Ombudsman Service consultation paper on transitional case fees - CP99: complaints-handling rules
transitional arrangements and other amendments
2000
- policy statement: complaints handling arrangements
- CP74: funding the Financial Ombudsman Service
- CP49: complaints handling arrangements – feedback statement on CP33 and draft rules
1999
1998
1997