our consultation papers and feedback statements
the documents on this page all download in PDF format
consultation papers and feedback statements published by the Financial Ombudsman Service
voluntary jurisdiction – filling gaps for EEA businesses:
- consultation paper (July 2007)
rules for the new consumer credit jurisdiction:
- consultation paper (June 2006)
- feedback statement (December 2006)
extending our voluntary jurisdiction – National Savings & Investments:
- consultation paper (May 2004)
- feedback statement (September 2004)
extending our jurisdiction:
- consultation paper (May 2002)
- feedback statement (December 2002)
joint papers
papers published jointly by the Financial Ombudsman Service and the Financial Services Authority (FSA)
- CP09/22: regulating sale & rent back – the full regime
(September 2009) - PS09/4: feedback on CP08/14 (March 2009)
- CP08/14: implementation of the Payment Services Directive (August 2008)
- PS08/3: feedback on CP07/14 (March 2008)
- CP07/14: simplification of complaints sourcebook (July 2007)
- FS07/2: feedback on DP06/2 (April 2007)
- PS08/4: feedback on CP05/15 (June 2006)
- DP06/2: Financial Ombudsman Service compulsory jurisdiction
funding review (May 2006) - CP05/15: review of ombudsman service limits (December 2005)
- PS05/10: feedback on CP05/04 FSMA 2 year review
Financial Ombudsman Service procedural rules (September 2005) - CP05/4: FSMA 2 Year Review
Financial Ombudsman Service: feedback on CP04/12 and supplementary Financial Ombudsman service consultation on procedural rules (March 2005) - CP04/12: FSMA 2 Year Review
Financial Ombudsman Service (July 2004) - policy statement - dispute resolution
the complaints sourcebook: a joint policy statement on CP74 and CP99 and a Financial Ombudsman Service consultation paper on transitional case fees (October 2001) - CP99: complaints-handling rules
transitional arrangements and other amendments (June 2001) - policy statement: complaints handling arrangements
(December 2000) - CP74: funding the Financial Ombudsman Service
(November 2000)
- CP49: complaints handling arrangements
feedback statement on CP33 and draft rules (May 2000)
- CP33: consumer complaints and the new single ombudsman scheme
(November 1999)
documents published by the Financial Ombudsman Service in response to other organisations' consultation papers
responses and consultations published by the FSA
- responses to CP4 and policy statement (July 1998)
- CP4: consumer complaints (October 1997)