image: papers

our consultation papers and feedback statements

the documents on this page all download in PDF format

consultation papers and feedback statements published by the Financial Ombudsman Service

voluntary jurisdiction – filling gaps for EEA businesses:

rules for the new consumer credit jurisdiction:

extending our voluntary jurisdiction – National Savings & Investments:

extending our jurisdiction:

joint papers

papers published jointly by the Financial Ombudsman Service and the Financial Services Authority (FSA)

documents published by the Financial Ombudsman Service in response to other organisations' consultation papers

responses and consultations published by the FSA