1. Business /
  2. How to settle complaints /

Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

Filter

Insurer declines Julie’s claim for cracks in her garden wall

Julie claimed on her home insurance for damage to a garden wall, but didn't agree with her insurer's reasons for declining her claim.

Building warranties Home and building insurance

Read more 

Charlie’s insurer declines his claim for faulty mortar to be replaced

Charlie discovered the mortar in the walls of his new house was defective and worried about the long-term structural integrity of his home.

Building warranties Home and building insurance

Read more 

Rammi queried his insurer’s efforts after builders missed a deadline

Rammi thought his insurer could have done more to resolve things with his builders, who were very slow to carry out essential repairs.

Home and building insurance Building warranties

Read more 

Alex and Sarah complain about home emergency insurance repair delays

Alex and Sarah contacted us after struggling to resolve an issue with their home emergency insurer after delays in repairing broken boiler.

Home and building insurance Home Emergency Insurance Distress and inconvenience

Read more 

Ahmed’s insurer patched up his roof but didn't replace missing tiles

When Ahmed's roof was damaged, he claimed on his home insurance but the temporary fix his insurer arranged was disappointing.

Home and building insurance Home Emergency Insurance

Read more 

Danyal’s insurer won’t pay the full cost on the claim for his boiler

Danyal claimed for a broken boiler on his insurance but was unhappy about the policy limit and how his insurer applied the excess.

Home and building insurance Home Emergency Insurance

Read more 

Alisha complains after paying the excess on an unfinished repair

When asbestos prevented repairs being made to her home, Alisha's insurer wouldn't refund the £50 excess it had charged her.

Home and building insurance Home Emergency Insurance

Read more 

Freda’s boiler broke but her insurer disagreed it was an emergency

Freda’s insurer refused to cover the cost of her boiler breakdown because the incident didn’t meet their definition of an emergency.

Home and building insurance Home Emergency Insurance Distress and inconvenience

Read more 

Anthony thought his home emergency insurance policy was mis-sold

When he tried to make a claim on his insurance, Anthony’s insurer told him his policy didn’t cover rental properties.

Home and building insurance Home Emergency Insurance

Read more 
Previous 4 of 42 Next