Case studies

Rosie was required to pay for additional damages to the car when her finance agreement came to an end. Rosie thought this was unfair as the damages claimed by the finance provider were barely noticeable.

Consumer Credit

When Claire returned the car at the end of her finance agreement, she was sent an invoice from the finance provider to pay additional charges for exceeding the mileage limit. Claire asked us to investigate her complaint because she wasn't aware of the mileage cap and felt she had been treated unfairly. 

Consumer Credit

When Dinesh’s finance agreement came to an end, he faced problems in selling the car on. He found out the mileage disclosed by the finance provider and odometer was a lot more than what he’d originally bought it for.

Consumer Credit

Patrick got a used van through a conditional sale agreement. After a few months into his agreement, he experienced problems with the van and wanted a refund.

Consumer Credit

Peter got a used car through a conditional sale agreement. He experienced an issue with the car’s water pump and head gasket, which caused a lot of damage to the engine. He got in touch with us when the finance provider refused to take responsibility.

Consumer Credit

Rosie got in touch with us when the roof blinds she ordered were not fit for purpose, and the business wouldn’t give her a refund.

Consumer Credit Distress and inconvenience

Matteo got in touch with us when his credit card provider wouldn't pay his claim when a custom suit didn't fit.

Faulty Goods Consumer Credit