Case studies

Rebecca and her mother, Everly, found out their home needed repairs and was unsafe to live in. But errors made by the insurer meant they were in the house for months without specialist equipment needed for Jane, and then moved many times. The situation caused Jane a lot of physical pain and both distress and upset.

Insurance Distress and inconvenience Up to £5,000

A system error meant Harry's car insurance was cancelled. He only found out after the police stopped him, and he was then convicted in court. Whilst his insurer admitted its mistakes and offered to cover the costs incurred, we didn't think it had considered the stress Harry suffered and worry he'd continue to have.

Motor Insurance Distress and inconvenience Up to £5,000

Christine got in touch because even though she'd taken the right steps to "shelve" her credit card debt, she says the way her credit card provider dealt with her on several calls had led to a severe downturn in her mental health. She felt her provider should pay her £10,000 compensation for her distress.

Debt Financial Difficulties Distress and inconvenience Up to £5,000

Raj suffered a stroke abroad and needed to be flown back to the UK. He contacted us to complain about the arrangements his insurer put into place for the flight home.

Travel Insurance Distress and inconvenience Up to £5,000

After their bank closed the wrong bank account, C Limited had to do a lot of work to retain their customers who had their direct debits affected, as well as deal with damage to their reputation online. The bank offered £500 in compensation, but C Limited didn't think this was good enough and came to us for help. 

Banking SME Distress and inconvenience Up to £1,500

Jamal came to us for help after he lost £50,000 over nine months. He said this was due to a third party and his bank had said it wouldn't refund him. Jamal thought this was unfair, and said the problem had had a significant impact on his physical and mental health.

Banking Distress and inconvenience Up to £1,500

After losing his husband, Doug, Chris faced delays and errors in transferring Doug's portfolio into his name, causing both financial and emotional strain.

Investments Distress and inconvenience Up to £1,500

Previous repairs caused a new leak after Mary’s ten-year buildings warranty term was up. Should she have been offered compensation?

Buildings insurance Distress and inconvenience Up to £1,500

Josephine came to us after a loan company lent to her, but she struggled to pay it back. She felt the company had been irresponsible because their checks should have shown that she was a vulnerable customer and would have difficulty paying the loan back. 

Distress and inconvenience Up to £1,500 Unaffordable lending