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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Insurer's wrongly diagnosed boiler issue leaves Ron and James freezing

Ron and James faced significant inconvenience during winter when their boiler issue was misdiagnosed under their home emergency cover.

Contents insurance Distress and inconvenience Up to £750

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Consumer complains about how insurer takes payment for contents insurance

Carolina brought a complaint to us after her insurer made a mistake taking payment for her contents insurance.

Contents insurance Insurance Distress and inconvenience Up to £100

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Consumer complains when insurer only pays 60% of claim because she did not disclose a previous burglary

Francis complains after her insurer paid out less than she'd been expecting following a burglary.

Theft Contents insurance Insurance

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Ceiling collapse caused by insured event, but insurer still declines claim

A concealed leak was to blame for the damage caused to Beatrice's kitchen, but her insurer said it wasn’t covered because of a policy exclusion.

Contents insurance

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Couple unaware of ‘preventable’ bedroom water damage

Yolanda and Jay contacted us when their insurer rejected their claim for water damage in one of their bedrooms.

Contents insurance

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Damage to laminate flooring not covered by Karim's contents insurance

Karim's claim for damage to his laminate flooring after a leak was turned down by his insurer. So he came to us to make sure this was right.

Buildings insurance Contents insurance

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A customer doesn’t account for increases in the value of gold

We looked into Mohammed's complaint after his wife's bracelet went missing and his insurer wouldn't pay the amount he thought he should get.

Contents insurance Valuations

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Couple complain about their contents insurance after expected payment is reduced

After a burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.

Contents insurance Insurance Distress and inconvenience Up to £300

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