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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Alex and Sarah complain about home emergency insurance repair delays

Alex and Sarah contacted us after struggling to resolve an issue with their home emergency insurer after delays in repairing broken boiler.

Home and building insurance Home Emergency Insurance Distress and inconvenience

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Ahmed’s insurer patched up his roof but didn't replace missing tiles

When Ahmed's roof was damaged, he claimed on his home insurance but the temporary fix his insurer arranged was disappointing.

Home and building insurance Home Emergency Insurance

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Danyal’s insurer won’t pay the full cost on the claim for his boiler

Danyal claimed for a broken boiler on his insurance but was unhappy about the policy limit and how his insurer applied the excess.

Home and building insurance Home Emergency Insurance

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Alisha complains after paying the excess on an unfinished repair

When asbestos prevented repairs being made to her home, Alisha's insurer wouldn't refund the £50 excess it had charged her.

Home and building insurance Home Emergency Insurance

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Freda’s boiler broke but her insurer disagreed it was an emergency

Freda’s insurer refused to cover the cost of her boiler breakdown because the incident didn’t meet their definition of an emergency.

Home and building insurance Home Emergency Insurance Distress and inconvenience

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Anthony thought his home emergency insurance policy was mis-sold

When he tried to make a claim on his insurance, Anthony’s insurer told him his policy didn’t cover rental properties.

Home and building insurance Home Emergency Insurance

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