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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer complains when his insurer declined a legal expenses claim during work pension dispute

Roger came to us to investigate when his claim for legal expenses was turned down whilst he was pursuing a dispute about his work pension.

Legal Expenses Insurance

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Employee seeking legal support for employment tribunal has claim rejected

Toby was in a dispute with his employer and after starting tribunal proceedings, he tried to claim for his legal expenses. But his insurer refused to pay.

Legal Expenses Insurance

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Consumer complains about legal insurance following claim for loss of light

Bill got in touch with us when a claim about loss of light took an unexpected turn when his insurer said he needed to get a second report but wouldn't pay for it.

Legal Expenses Insurance

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Insurer’s choice of solicitors creates conflict of interest

When Bettina was bringing an employment case against the local council, her insurer appointed a solicitor for her. But undisclosed information gave her cause for concern.

Legal Expenses Insurance

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Complaint about insurer’s choice of solicitor rejected

When Barnaby made a claim on his legal expenses policy, he wasn't happy that his insurer chose solicitors that lived far from him. We took a look to check the policy.

Legal Expenses Insurance

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Consumer complains after being told by her insurer that she had to pay for the legal costs

Paula complained that her insurers wouldn’t cover the legal costs for a claim she was making.

Legal Expenses Insurance

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A claim is unfairly declined due to lack of information in a careless driving case

Andrew contacted us when his insurer wouldn't cover his claim as they said he needed to prove reasonable prospects of success.

Legal Expenses Insurance Distress and inconvenience Up to £5,000

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Man bitten by a dog while on holiday struggles to make legal expenses claim

When Anthony was bitten by a dog abroad, his insurer’s solicitors said the cost of the case would exceed any amount awarded. He contacted us to make sure a fair decision was being made.

Legal Expenses Insurance

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