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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Aphra claims for legal expenses under her landlord insurance policy

Aphra’s tenant left her rental property owing rent, so she turned to her insurer, who referred her claim for legal expenses cover to the insurer’s preferred law firm.

Insurance SME

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Following a theft, Ellis claimed on his business protection insurance

Electrical equipment disappeared from a construction site, although it seemed too heavy to move. But had Ellis done enough to reduce the risk of loss?

SME Insurance

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Waheed needed public liability insurance to refund an unhappy customer

Waheed was relying on public liability insurance but found it hadn’t been included in his business protection policy. What did his insurance broker have to say?

Insurance SME

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Business complains after bank closes the wrong account

After their bank closed the wrong bank account, C Limited had to do a lot of work to retain their customers who had their direct debits affected, as well as deal with damage to their reputation online. The bank offered £500 in compensation, but C Limited didn't think this was good enough and came to us for help. 

Banking SME Distress and inconvenience Up to £1,500

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Small business complains about customer service received from bank

A company's director got in touch after they experienced bad customer service from their bank, which caused some inconvenience to their operations.

Banking SME Distress and inconvenience Up to £100

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