Case studies

An insurer paid for a couple to move into alternative accommodation while subsidence damage in their flat was being fixed. When further problems came to light, we helped to work out who was responsible.

Buildings insurance Subsidence Up to £1,500 Distress and inconvenience

Benjamin complains about his motor insurance policy being cancelled after his insurer said he made a misrepresentation when he took out the policy. 

Subsidence Buildings insurance Insurance

When a customer put in a claim for subsidence damage, he was surprised that it was turned down. We stepped in to resolve the disagreement over the policy definition of 'stabilisation'.

Subsidence Insurance Buildings insurance

A ‘new’ insurer believed that subsidence to an entire terrace had been happening before it took over responsibility for insurance. We looked at the facts to find a fair outcome.

Subsidence Insurance Buildings insurance

Kevin complained to us when his insurer rejected his claim for subsidence damage.

Subsidence Buildings insurance Insurance