Case studies

Alex complained about their bank's response, after finding out it had been incorrectly sending bank statements to the address of Alex's abusive ex-partner.

Distress and inconvenience Up to £1,500 Banking

After their bank closed the wrong bank account, C Limited had to do a lot of work to retain their customers who had their direct debits affected, as well as deal with damage to their reputation online. The bank offered £500 in compensation, but C Limited didn't think this was good enough and came to us for help. 

Banking SME Distress and inconvenience Up to £1,500

Jamal came to us for help after he lost £50,000 over nine months. He said this was due to a third party and his bank had said it wouldn't refund him. Jamal thought this was unfair, and said the problem had had a significant impact on his physical and mental health.

Banking Distress and inconvenience Up to £1,500

After losing his husband, Doug, Chris faced delays and errors in transferring Doug's portfolio into his name, causing both financial and emotional strain.

Investments Distress and inconvenience Up to £1,500

Previous repairs caused a new leak after Mary’s ten-year buildings warranty term was up. Should she have been offered compensation?

Buildings insurance Distress and inconvenience Up to £1,500

Josephine came to us after a loan company lent to her, but she struggled to pay it back. She felt the company had been irresponsible because their checks should have shown that she was a vulnerable customer and would have difficulty paying the loan back. 

Distress and inconvenience Up to £1,500 Unaffordable lending

An insurer paid for a couple to move into alternative accommodation while subsidence damage in their flat was being fixed. When further problems came to light, we helped to work out who was responsible.

Buildings insurance Subsidence Up to £1,500 Distress and inconvenience