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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Small business complains about customer service received from bank

A company's director got in touch after they experienced bad customer service from their bank, which caused some inconvenience to their operations.

Banking SME Distress and inconvenience Up to £100

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Consumer complains insurer should honour treatment after policy is cancelled

Stuart contacted us after his insurer said it wouldn't pay for treatment it had originally agreed to pay for.

Insurance Distress and inconvenience Up to £100

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Consumer gets in touch about the wait for her car to be fixed

Elena contacted us when repairs to her car took longer than she was told, and didn't accept the amount of compensation being offered.

Repairs Motor Insurance Distress and inconvenience Up to £100

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Consumer complains about how insurer takes payment for contents insurance

Carolina brought a complaint to us after her insurer made a mistake taking payment for her contents insurance.

Contents insurance Insurance Distress and inconvenience Up to £100

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George had concerns about mortgage support and communication errors

George asked his mortgage lender for a reduced payment arrangement and noticed that it spelled his name wrong in some of their communications.

Mortgages Distress and inconvenience Up to £100

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Ibrahim’s pet insurer won’t compensate him for an admin error

Ibrahim’s insurer was confused about the age of his dog and this affected his annual pet insurance policy renewal.

Pet Insurance Insurance Distress and inconvenience Up to £100

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Consumer wants compensation when his local bank branch was closed

Dan came to us with his complaint as he had to travel to another branch of his bank when his local one was closed, and he didn't think the bank had done enough.

Banking Distress and inconvenience Up to £100

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