Browse our case studies to find out more about who we've helped, and what we've done.
Finding a solution when neighbour refuses to discuss structural damage
Bryony got in touch with us when her neighbour's reluctance to agree to planned work on their property was giving her cause for concern.
Flat packed conservatory damaged in storm
When a storm damaged David and Sue's garage, this also damaged an unassembled conservatory. But their insurer said that this was a building and wasn't covered in their policy.
Burglary victim complains after insurer voids policy for under insurance
Andrea asked us to get involved when her insurance company cancelled her policy and refunded her premiums. This was after she had put in claim for £120,000 worth of jewellery that had been stolen from her home.
Pipe wasn’t ‘damaged’ according to insurer – but we decided otherwise
When Linda was having trouble with her washing machine, she found that the cause was a blockage in an underground pipe. But her insurers turned down her claim, so she asked us to investigate if their decision was fair. .