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Other complaints data we publish
We publish a range of data separately to our annual data and quarterly data on financial products, and half-yearly data on financial businesses.
New complaints about financial advisers
Following the 2016 Financial Advice Market Review, we’ve published a number of extra sets of data relating to complaints involving financial advisers. This page includes our latest data and, where relevant, the previous year’s figure for comparison.
| 2024/25 | 2023/24 | |
|---|---|---|
| New complaints | 1,379 | 1,459 |
| As a proportion of all complaints | 0.5% | 0.7% |
| Complaints where the event being complained about happened more than 15 years ago | 141 | 119 |
| As a proportion of all complaints about financial advisers | 2% | 3% |
Uphold rate for top five most complained-about products in complaints about financial advisers
| 2024/25 | ||
|---|---|---|
| Complaints resolved | Upheld | |
| Standard investments | 173 | 52% |
| Personal pensions | 154 | 35% |
| Stocks and shares ISA | 137 | 26% |
| Advisory service | 116 | 35% |
| First charge mortgage | 96 | 32% |
Uphold rate for different complaint types about financial advisers
| 2024/25 | ||
|---|---|---|
| Complaints resolved | Upheld | |
| Administration or customer service | 400 | 32% |
| Mis-sale - suitability of advice | 374 | 45% |
| Charges, fees and commission | 108 | 29% |
| Pension delays | 71 | 75% |
| Mis-sale | 70 | 16% |
Resolved complaints where the event being complained about happened over 15 years ago
| 2024/25 | ||
|---|---|---|
| Complaints resolved | Upheld | |
| Cases out of jurisdiction | 64 | N/A |
| Cases resolved on merits | 41 | 41% |
| Withdrawn or abandoned by consumer | 8 | N/A |
| Total resolved cases | 121 | 41% |
Download the previous complaints data
Financial advisers annual complaints data – 2023/24
xlsx (15 KB)
Financial advisers annual complaints data – 2022/23
xlsx (13 KB)
Financial advisers annual complaints data – 2021/22
xlsx (13 KB)
Financial advisers annual complaints data – 2020/21
xlsx (13 KB)
Financial advisers annual complaints data – 2019/20
xlsx (13 KB)
