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Other complaints data we publish
We publish a range of data separately to our annual data and quarterly data on financial products, and half-yearly data on financial businesses.
New complaints about financial advisers
Following the 2016 Financial Advice Market Review, we’ve published a number of extra sets of data relating to complaints involving financial advisers. This page includes our latest data and, where relevant, the previous year’s figure for comparison.
| 2025/26 | 2024/25 | |
|---|---|---|
| New complaints | 1,351 | 1,379 |
| As a proportion of all complaints | 0.60% | 0.5% |
| Complaints where the event being complained about happened more than 15 years ago | 106 | 141 |
| As a proportion of all complaints about financial advisers | 3% | 2% |
Uphold rate for top five most complained-about products in complaints about financial advisers 2025/26
| Product | Complaints resolved | Upheld |
|---|---|---|
| Personal pensions | 353 | 50% |
| Standard investments | 156 | 64% |
| Stocks and shares ISA | 126 | 32% |
| Share dealings | 75 | 23% |
| First charge mortgage | 64 | 33% |
Uphold rate for different complaint types about financial advisers 2025/26
| Complaint issue | Complaints resolved | Upheld |
|---|---|---|
| Mis-sale - suitability of advice | 387 | 55% |
| Administration or customer service | 373 | 45% |
| Charges, fees and commission | 244 | 37% |
| Pension delays | 62 | 70% |
| Mis-sale | 53 | 23% |
Resolved complaints where the event being complained about happened over 15 years ago 2025/26
| Resolution basis | Complaints resolved | Upheld |
|---|---|---|
| Cases resolved on merits | 66 | 29% |
| Cases out of jurisdiction | 53 | N/A |
| Withdrawn or abandoned by consumer | 3 | N/A |
| Total resolved cases | 128 | 29% |
Download the previous complaints data
Financial advisers annual complaints data – 2024/25
xlsx (14 KB)
Financial advisers annual complaints data – 2023/24
xlsx (15 KB)
Financial advisers annual complaints data – 2022/23
xlsx (13 KB)
Financial advisers annual complaints data – 2021/22
xlsx (13 KB)
Financial advisers annual complaints data – 2020/21
xlsx (13 KB)
Financial advisers annual complaints data – 2019/20
xlsx (13 KB)