Browse our case studies to find out more about who we've helped, and what we've done.
Josie complains she can’t bank or shop online without a mobile
Dylan felt his bank racially profiled him when he visited a branch
Sally complains of age discrimination at her bank
Renata's bank didn't make reasonable adjustments to communications with her
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.