Browse our case studies to find out more about who we've helped, and what we've done.
Consumer complains about her catalogue provider after the six-month time limit
A director refers her complaint to our service several months after our time limit
A serious illness prevents a consumer from complaining on time
Consumer changes their mind about complaining to us
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.