We use necessary cookies to make our site work.
We'd also like to set analytics cookies to help us improve our website. Using this tool will set a cookie on your device to remember your preferences.
cookies policy page
Policy version: 03
Use Ctrl + / (or ⌘ + / on OSX) to open the search dialog from any page.
Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
If you can't find the specific information you're after, or you would like us to help point you in the right direction, then please contact us.
For more information about what we do and how we can help, take a look at our how to complain page.
Browse all related FAQs