We’re here to help you settle complaints about financial services, it could be about your bank, insurer or lender.
If you think a financial service provider is not treating you the way they should, we can help sort it out.
Using our service is...
Free
you don’t need to pay to bring your complaint
Easy
the process is easy and straightforward
Informative
our answers will leave you better informed or with a better outcome
Empowering
we have the powers to make legally binding decisions
Reassuring
we’ll check if you’ve been treated fairly
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Problems with insurance for your home and belongings?
Having trouble with an insurance claim? You might be unhappy with the payout you've been offered after making a claim, or your claim might've been turned down altogether.
If you feel your insurer has treated you unfairly, you can ask us to investigate your complaint.
Best part? We're free and easy to use.